Care Navigator

About the Role

We are looking for a Care Navigator to join the team at [Employer hidden — sign up to reveal]. This is a patient-facing role at the heart of how the practice runs day to day, and we are looking for someone who will bring a calm, friendly and organised approach to supporting our patients and colleagues.

You will work across our sites as needed, as part of a well-established, friendly team.

This is a part-time position to work on a Wednesday, Thursday and Friday. Shifts fall within a working window of approximately 07:30 to 18:30 across those days. Depending on recruitment, hours may be split across more than one person.

We welcome applications from individuals who can cover all three days as well as those who are available for part of the pattern, so please do apply if mid-to-end of week working suits your availability.

The role covers the full range of day-to-day practice administration from reception duties and managing records, to supporting clinical and dispensary colleagues and keeping the practice running smoothly.

For further details, please see job description attached.

About the Candidate

To be considered for this position, you will have the following experience and attributes;

Essential:

• GCSE grade A to C in English and Math
• Experience in a busy customer-facing or administrative role, where dealing with people and managing competing demands was a core part of the job
• Confident using the telephone and computers and standard office equipment; able to pick up new systems and processes without difficulty

Desirable:

• Experience in a healthcare or NHS setting is helpful but not essential we are happy to support the right person to develop in the role
• Calm, warm and professional when dealing with patients and colleagues
• Listens carefully and records information accurately
• Organised, reliable and takes their responsibilities seriously
• Works well as part of a team and is willing to support colleagues
• Has good IT skills and picks up new systems with confidence
• Has previous experience in a customer-facing or administrative role

About Us

[Employer hidden — sign up to reveal] is part of [Employer hidden — sign up to reveal], which gives us access to a wider range of shared expertise and organisational support, while allowing us to remain a well-regarded local practice with a strong community identity.

We care for 10,000 patients across our main site in Debenham, with branch surgeries at Otley and Grundisburgh.

• A stable team, with a good mix of experience
• A strong team ethos, with people supporting each other day to day
• Use of SystmOne and askmyGP to support patient access and workflow
• Access to a broader multi-professional team through [Employer hidden — sign up to reveal]

What we offer

• A supportive, well-established team in a friendly rural practice
• Opportunities for training and development
• Access to the wider resources and support of [Employer hidden — sign up to reveal]
• Access to NHS Pension

This is a role where you can make a genuine difference to patients and to the team around you. If this sounds like the sort of place you'd like to work, wed be delighted to hear from you.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.