Care Navigator

About the Role

The Care Navigator is a very important role within the surgery as they are the first person a patient speaks to or sees when they contact the surgery.

• Greeting and directing all patients and handing out prescriptions, letters, completed forms, and specimen bottles.
• Making appointments face-to-face, online and via the telephone.
• Answering the telephone promptly and politely.
• Managing the needs of the patient, dealing with enquiries and advising of practice procedures.
• Helping patients access the right services.
• Ensuring all information is recorded accurately on the computer system.
• Working as part of the Care Navigator team and supporting all members of the practice staff.

Please see job description attached for further information. Note: previous applicants need not apply.

About the Candidate

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:

• Excellent communication skills and a caring approach.
• A clear and polite telephone manner.
• The ability to work calmly and efficiently in a fast paced environment, working well under pressure.
• The need to maintain confidentiality at all times.
• A high level of attention to detail.
• Good IT skills.
• The ability to work flexibly to cover colleagues holidays and occasional sickness.

About Us

[Employer hidden — sign up to reveal] is a busy practice in the town centre of Ipswich, Suffolk. We have a practice population of over 20,000 patients. The practice is based on two sites, the main surgery in the centre of the town, and a branch surgery at Stoke Park.

[Employer hidden — sign up to reveal] is part of a PCN (Primary Care Network) with Ivry Street Medical Centre, in Ipswich, and the two practices cover a population of 32,000 patients. The PCN allows the practices to share resources and offer an enhanced service to our patients. The PCN employs care co-ordinators and social prescribers to work with patients, especially our vulnerable patients, to help them to access the best care.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.