Museum Coordinator

Role Overview

Opus People Solutions are recruiting on behalf of [Employer hidden — sign up to reveal] for a Museum Coordinator to manage the day-to-day operations of Bewdley Museum site, shop, tourist information and Jubilee Gardens. You will supervise and manage the Museum assistants, volunteers, casuals and apprentices to deliver best quality, performance and compliance in all aspects of Museum Services. Responsible for financial systems and purchasing for the shop and site. Marketing and managing Heritage weddings at the museum, liaising with customers, registrars, and ensuring the venue meets the legal requirements of the licence.

Role Responsibilities

• Key holder, responsible for setting alarms and deactivating
• Oversee evacuating the building in the event of an emergency and be fully trained in the Museums' fire, emergency and health & safety procedures
• Cashing up and placing monies in the safe
• Manage event bookings, viewings and social media
• Prioritise workloads for Museum staff, create rotas and work to objectives and weekly plan
• Monitor and solve customer service problems, interacting daily with customers and public face to face, telephone and email
• Purchasing and analysing sale trends

What We're Looking For

• NVQ Level 4 in Customer Services or equivalent
• To have a minimum of 3 years' experience within a tourism, retail and/or customer service environment and worked at supervisor/manager level
• Sound knowledge of customer service principles and experience in dealing with the public.
• Implementation of goals/guidance to generate revenue and customer retention to grow the business.
• Excellent numeracy and literacy skills with a knowledge of computing systems and budget management.
• Level 3 award first aid in work or knowledge of governed legislative requirements and understanding of concise risk assessments for Health & Safety of employee's, visitors, customers, and general public.