Customer Advisor

Job Description

Fantastic opportunity for you to join a reputable business, within a trainee role. No office experience required! For this role, you must be able to start 1st June 2026. From day one you will have a training programme and be part of their academy, training you to handle customer queries with ease. As a Customer Advisor, you will be the first point of contact for both new and existing clients, confidently managing customer queries and a wide range of customer service requests. This role is easily commutable by car, or by train (Norwich - 15 minutes - Ipswich - 20 minutes).

Key Accountabilities

• Respond to inbound calls and client enquiries with professionalism and confidence.
• Conduct outbound calls to support customer needs and follow up on enquiries.
• Assist customers through digital channels, including email and live chat.
• Provide accurate quotations and tailored solutions with a strong focus on customer satisfaction.
• Offer clear guidance on full range of products.
• Deliver a seamless service experience that supports long-term client relationships.
• Ensure full compliance with company policies, procedures, and regulatory requirements.

Experience & Requirements

• No previous experience required; strong communication and telephone skills are essential.
• A customer-focused mindset with excellent attention to detail and the ability to learn quickly.
• Basic proficiency in English, maths, and computer use, with a commitment to delivering high-quality service.
• A proactive, solutions-focused team player with strong interpersonal skills.
• High attention to detail and strong analytical abilities.
• Excellent communication and relationship-building skills.
• Proven ability to work under pressure and manage multiple priorities in a fast-paced environment.

What We Offer

• Bespoke in-house training to support your development.
• Starting salary of £26,780 per annum, with opportunities to increase earnings through performance and overtime.
• Access to Perkbox, offering discounts and perks on everyday purchases and experiences.
• 31 days of holiday, including public holidays, supporting a healthy work-life balance.
• Exciting progression opportunities within a fast-growing, well-established company.
• Company pension scheme.
• Discretionary performance-based bonus.