Enterprise Tech Support Engineer
SKILLS
FULL DESCRIPTION
Enterprise Tech Support Engineer
Company: [Employer hidden — sign up to reveal]
Location: London
Salary: £30,000 - £35,000
Work Type: Hybrid
Job Type: Full-Time
Experience Level: Mid Level
Role Overview
We are hiring an Enterprise Tech Support Engineer to join the AskOVO Tech team at [Employer hidden — sign up to reveal]. This role is hub based in London with flexibility to work from home. You will provide first and second-line support, administer key business applications, and drive process improvements.
Key Outcomes
- Provide first and second-line support for all tech-related questions
- Prioritise support questions based on business impact and urgency
- Administer and support key business-critical applications
- Ensure we achieve our Service Levels
- Actively seek opportunities to drive process and/or content improvements
- Work with suppliers to deliver problem resolutions
- Work with Enterprise Security & Platforms team to ensure best in class support
- Support rollout of Enterprise products
- Support audio-visual conference events/meetings
- Continuously share knowledge within AskOVOTech team
- Coach colleagues on self-service digital enablers
- Maintain relevant content and policy documents
About You
- High proficiency in Tech processes and standard operating procedures
- Experience in Tech Support, service management, and helpdesk software
- Strong communication skills and ability to build working relationships
- Results-focused with ability to handle priorities and multiple partners
- Excellent problem-solving skills
- Attention to detail and ability to work under tight deadlines
- Ability to time manage and prioritise workload
- Configuration, troubleshooting, analytical and diagnostic skills
- Understanding of local area networking and end-user device setup
- Knowledge of Google, Microsoft, Contact Centre and CRM applications
- Knowledge of Microsoft Active Directory and Group Policy management
Systems
Google Admin, Google Suite, Microsoft 365, Microsoft Azure, Windows, macOS, Android, iOS, Atlassian Suite, N-Central, Slack
Benefits
Salary band £30,000 - £35,000, plus on-target bonus of 15%, flex pay (9% of salary), 34 days holiday, healthcare cash plan or private medical insurance, wellbeing benefits, cycle to work scheme, and more.
Belonging at [Employer hidden — sign up to reveal]
[Employer hidden — sign up to reveal] is committed to building a diverse and inclusive workplace. We have 8 Belonging Networks and welcome applications from all backgrounds. Unfortunately, sponsorship is not available for this role.