SKILLS

Compliance Management Database Management Electrical Safety Compliance Contractor Management Customer Service Microsoft Office Report Writing Problem Solving

FULL DESCRIPTION

Compliance Administrator

London | Temporary | £17 - £18 Per Hour

Key Responsibilities

• Manage and maintain compliance systems, databases, trackers, and records accurately
• Coordinate electrical inspection programmes, appointments, remedial works, and follow-up actions
• Monitor compliance performance and ensure works are completed within target timescales
• Liaise with residents, contractors, and internal teams to arrange access and resolve issues
• Raise, update, track, and complete works orders in line with procedures and service standards
• Ensure electrical certification and compliance documentation is accurately recorded and maintained
• Respond to resident enquiries, complaints, and service requests professionally and efficiently
• Support investigations relating to compliance cases, complaints, and access issues
• Prepare reports, correspondence, and performance information for management
• Monitor outstanding actions and proactively chase overdue works and documentation
• Support continuous improvement and ensure compliance processes meet regulatory requirements

What I am Looking For

• Experience working within compliance, housing, property services, repairs, or facilities management
• Knowledge of electrical compliance processes within social housing or property management is desirable
• Strong administrative and organisational skills with excellent attention to detail
• Experience managing contractors, appointments, and service delivery
• Confident using databases, compliance systems, and Microsoft Office
• Excellent communication and customer service skills
• Ability to prioritise workload and work to deadlines and targets
• Experience handling complaints or resolving customer issues is advantageous