Clinical Governance & Compliance Coordinator

Job summary

We are actively seeking a Clinical Governance & Compliance Coordinator to join our Governance Team. This role is available on either a full-time or part-time basis.

Main duties of the job

The post holder will provide support to the Quality Governance team and Quality Governance committee on delivering all aspects of Clinical Governance. They will support the Clinical Governance framework by working with the team to co-ordinate, implement and deliver all aspects of risk and governance.

About us

[Employer hidden — sign up to reveal] works with General Practice and other healthcare providers to deliver its vision for Hillingdon to deliver the best primary care outcomes for patients in the whole of London. We are a not-for-profit community interest company. [Employer hidden — sign up to reveal] works to develop and support individual GP practices, PCNs and Neighbourhoods and their changing needs. We deliver excellent clinical services ourselves both at scale and complementary to General Practice. We are the provider representative voice for local General Practice into the wider NHS and other Partners. We are of the NHS but independent, innovative and transformational. [Employer hidden — sign up to reveal] determines to develop as an attractive place to work, providing rewarding roles and opportunities to grow in order to attract and retain great staff that in turn delivers our vision.

Our Values

• We work together to make a difference for patients
• We care enough to go the extra mile
• We support, trust, and empower
• We sincerely value each other
• We support primary care to own its destiny

Details

Date posted: 27 April 2026

Pay scheme: Other

Salary: £29,000 to £34,000 a year

Contract: Permanent

Working pattern: Full-time, Part-time, Flexible working

Reference number: E0004-26-0027

Job locations: The Pembroke Centre, 90 Pembroke Road, Ruislip, HA4 8NX

Job responsibilities

• Support the team with all administrative tasks associated with quality, governance, risk and compliance.
• Monitor and maintain the NICE, complaints, incident and serious incident database, ensuring compliance with nationally and locally determined response targets, reporting variance to the team.
• Support staff and the team with incident, complaint reporting, and investigations as required.
• Monitor the patient feedback inbox ensuring prompt actions/response to patient and service user feedback.
• Maintain records of responses and actions from complaints, audits, service reviews and incident investigations.
• Participate in and monitor audits results carried out across [Employer hidden — sign up to reveal]: monitoring action plans, and recommendations.
• Assign relevant mandatory training modules to new starters, monitor compliance, and ensure adherence to training requirements and guidance, including coordination for external training programmes such as Basic Life Support.
• Support the team in maintaining health and safety standards and regulatory compliance.
• Maintain and manage the policy spreadsheet ensuring all policies are in date and authors have been informed of renewal dates.
• Flexibility in approach to managing own workload with the ability to prioritise competing demands.
• Take and transcribes minutes of formal meetings relating to all departmental meetings as required. Generate reports as required in relation to complaints and incidents.
• Prepare weekly/monthly reports and any other relevant documents required by the quality team.

Person Specification

Experience

Essential

• Demonstrable practical, problem-solving approach to incidents and investigations
• Flexible approach to service needs delivering promptly to timescales
• Excellent knowledge and proficient user of various modern IT tools, applications and software programmes, such as SharePoint, Excel, PowerPoint, Canva.
• Excellent written and verbal communication, including listening and imparting information to a wide range of staff and independent professionals at all organisational levels
• Ability to self-motivate and manage own workload with minimal supervision
• Proficient in use of risk management systems

Desirable

• Knowledge of the remit of healthcare regulation and regulatory bodies such as CQC, HSE, PSIRF and the NHSE Quality framework
• Skills for communication on complex matters and difficult situations, requiring persuasion and influence and relationship management
• Understand and ability to complete risk assessments within a healthcare environment
• Experience of working with external bodies such as CQC, Local Authority, Coroners, Safeguarding, H&S executive

Qualifications

Essential

• Educated to GCSE Level or Equivalent

Other

Essential

• Ability to travel across Hillingdon as required
• Demonstrate ability to meet [Employer hidden — sign up to reveal] values

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: [Employer hidden — sign up to reveal]

Address: The Pembroke Centre, 90 Pembroke Road, Ruislip, HA4 8NX

Employer's website: https://www.theconfederationhillingdon.org.uk

Employer contact details

For questions about the job, contact:

Assistant Governance Manager, Sam Claridge - [contact hidden]