Job Summary

We are looking for an enthusiastic, compassionate, and highly organised Clinical Administrator to join our supportive and dynamic Patient Safety Team. You will be a vital part of the team, providing comprehensive administrative and clerical support to our multidisciplinary team.

• Interview Date: 22 May 2026
• 22 hours 30 minutes/week
• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying.

NO AGENCIES PLEASE

Main duties of the job

• Maintaining and updating patient records accurately on electronic systems, adhering to data protection and confidentiality guidelines.
• Generating and formatting correspondence, reports, and other documents for the team.
• Providing general administrative and clerical support, including photocopying, filing, and managing mail.
• Providing cover for other teams or colleagues as needed to ensure continuity of service.

About us

As a flexible working friendly organisation, [Employer hidden — sign up to reveal] wants to ensure you can work in a way that is best for our patients and for you. With around 2 million contacts with patients every year, we deliver care from multiple sites including Royal Victoria Infirmary, Freeman Hospital, and others. For further information, visit the [Employer hidden — sign up to reveal] careers website: careers.nuth.nhs.uk.

Job responsibilities

The successful candidate will play a crucial role in ensuring the smooth day-to-day operation of the service, working independently and managing their own workload. Full training will be provided.

Previous administrative or secretarial experience within a busy office, preferably in a healthcare or NHS environment. Exceptional communication and interpersonal skills, with a compassionate and professional telephone manner. Excellent organisational and time-management skills. Proficiency in IT systems, including Microsoft Office (Word, Excel, Outlook) and a willingness to learn new systems. A sensitive, reliable, and flexible approach to work. The ability to work both independently and collaboratively as part of a team. A strong understanding of confidentiality and data protection.

Job Purpose

• Working within a team of administrative staff to provide a comprehensive support service to Consultants, Medical Staff and other clinical members of their team.
• Communicates with patients regarding appointments and admissions at the request of the medical team.
• Provide cover for Team Leader within your administration team as required.
• Cover Clinical Administrator posts Trust wide as required.

Person Specification

Qualifications & Education (Essential)

• Level 3 qualification in administration or equivalent/relevant experience in administrative role(s)
• English qualification at Level 2 (GCSE Grades 9-4 or A*-C, or Functional or Key Skills at Level 2)
• Maths qualification at Level 1 (GCSE Grades 3-2 or D-F, or Functional or Key Skills at Level 1)

Knowledge & Experience (Essential)

• Experience of secretarial/administrative procedures

Knowledge & Experience (Desirable)

• NHS Administration/Secretarial experience
• Working Knowledge of NHS Systems e.g. eRecord, System One
• Knowledge of medical terminology

Skills & Abilities (Essential)

• IT Skills to include MS Office software packages e.g. Microsoft Word, Excel, Outlook and PowerPoint
• Advanced keyboard skills including a high standard of word processing skills
• Excellent communication skills
• Ability to work without direct supervision
• Ability to manage time effectively and work on own initiative
• Ability to accurately input, collate and present information

Values, Behavioural & Attitudes (Essential)

• Understanding of confidentiality

Employer details

Employer name: [Employer hidden — sign up to reveal]

Address: Royal Victoria Infirmary, 317 02 Royal Victoria Infirmary, Newcastle upon Tyne, NE1 4LP

Employer's website: careers.nuth.nhs.uk

Contact: Michaela Bailey, Administration and Waiting List Manager – [contact hidden] – [contact hidden]