Medical Secretary / Patient Pathway Coordinator

Job Summary

We are looking for an enthusiastic Experienced Medical Secretary to provide secretarial and administrative support for our Respiratory department.

This is an exciting time to join the nationally renowned [Employer hidden — sign up to reveal]. You will need to be able to work well under pressure and cope with conflicting demands. You will possess excellent organisational, communication and IT skills. A good working knowledge of Microsoft Word, Excel, Outlook and PowerPoint is essential. Good accurate typing and a proven track record of secretarial experience will be necessary.

The job is varied and will include liaising with patients, doctors & members of the management team, booking appointments, translation of dictation and minute taking etc.

Main duties of the job

The post-holder must be able to demonstrate the ability to communicate well with all levels of staff and as well as patients and their carers. You will be a part of the administrative team within the department, as such; the post holder will be expected to work as part of this team, and to provide cover for other members of the team when necessary.

We are looking for a true team player with the necessary skills to provide a high standard of secretarial support to this busy, high profile department. If you enjoy working as part of a team and have a flexible approach and professional attitude we would like to hear from you.

About us

[Employer hidden — sign up to reveal] is one of the country's principal teaching hospitals and our main site is shared with St George's, University of London, which trains medical students and carries out advanced medical research. We have over 9,000 dedicated staff serving a population of 1.3 million across south-west London.

We deliver a large number of services, such as cardiothoracic medicine and surgery, neurosciences and renal transplantation. We also cover significant populations from Surrey and Sussex, totalling around 3.5 million people. As well as acute hospital services, we provide a wide variety of specialist care and a range of community services to patients.

Job Description

Job responsibilities

To provide patient pathway coordinator / secretarial duties to the Respiratory Consultants/Registrars and Nursing team and provide a high level of administrative care to patients in line with Trust objectives and booking appointments.

Please Read the full Job Description for complete responsibilities.

Person Specification

Experience

Essential

• 3 years administration experience of which at least 2 years should have been spent as a PPC / Medical secretary
• Experience of working in an NHS Trust
• Experience in establishing and maintaining robust office systems
• Proficient user of Microsoft Office package (e.g. Word, Excel, PowerPoint, Access
• Able to produce reports, process information and Data management

Desirable

• Experience of working in a multi-cultural environment
• Medical Terminology Knowledge

Qualifications

Essential

• GCSEs (including Maths, English and IT) or equivalent experience.
• RSA 3 or equivalent experience

Desirable

• AMSPAR Diploma (or equivalent business and admin NVQ)
• Customer Care course (or equivalent experience)

Knowledge

Essential

• Knowledge of maintaining electronic patient records
• Good working knowledge of meeting minute taking
• An understanding of 18 weeks pathways
• Knowledge of requirements of confidentiality and the Data Protection Act

Desirable

• o Knowledge of NHS priorities
• Knowledge of NHS complaints procedure

Skills

Essential

• Excellent organisational & communication skills
• Deals constructively and sensitively with complaints
• Able to prioritise own work in an environment of changing and sometimes conflicting priorities
• Computer/word processing skills including use of iClip, Outlook, Excel

Desirable

• Ability to use Cerner (iClip)
• Willingness and ability to learn new IT skills and technology
• Builds and maintains sound relationships within teams and with colleagues in other areas including corporate departments

Employer details

[Employer hidden — sign up to reveal]

St Georges University Hospital Sites, Blackshaw Road, London, SW17 0QT

Employer's website: https://www.stgeorges.nhs.uk/

Employer contact details

For questions about the job, contact:

Assistant Service Manager, Maxine Douce

[contact hidden]

[contact hidden]