Job Summary

[Employer hidden — sign up to reveal] Group is looking to expand their team and are looking for an enthusiastic, caring, flexible patient services advisor/administrator to join our very busy but friendly GP Practice based in Murton. We are looking for a full time patient services advisor to join our team, applicants must have experience of working in a NHS setting and have a knowledge of medical reception duties.

Main Duties of the Job

• Dealing with patients both face to face and via telephone
• Booking/amending appointments and home visits
• Processing repeat prescriptions
• Acknowledging arrivals and directing to waiting areas
• Summarising/coding of clinical letters
• Scanning and other administrative duties
• Liaising with practice staff, healthcare professionals and external agencies

About Us

[Employer hidden — sign up to reveal] Group is a 5 Doctor practice serving over 7350 patients, in purpose built premises in the village of Murton, County Durham. Our Team includes 2 Advanced Clinical Practitioners, well established Nursing Team, Pharmacy Team, and a hard working Management, Reception and Administrative Team. We are a training and teaching practice. We are part of North Easington PCN and have an extended multidisciplinary team. We are a member of South Durham Health Federation. We are CQC rated 'Good' in all areas.

Job Responsibilities

• Greet and direct patients and visitors.
• Make appointment bookings using the Care Navigation Templates.
• Process repeat prescription requests and forward queries to the practice pharmacist and/or pharmacy technician.
• Take home visit requests.
• Deal with general enquiries and complaints.
• Take messages accurately and pass on in a timely manner.
• Assist people to access the services they need.
• Undertake a variety of reception duties.
• Register new and temporary residents.
• Give out pathology results, once actioned by clinicians.
• Arrange and book translators.
• Respond to the needs of GP's and Nurses.
• Update the clinical system with information.
• Action change of address notifications.
• Dealing with workflow processes within the practice.
• Liaise with Practice, Primary Care Organisation's, patients and other external organisation's.
• Fully utilise SystmOne (training will be provided) and other IT systems.
• Monitor and check tasks and workflows.
• Communicate effectively with the reception team.
• Keep directories and databases up to date.
• Photocopying.
• Dealing with internal and external post.
• Attend meetings when required.
• Scanning/Coding and other administrative duties.
• Work safely in accordance with legislation and practice policies.
• Be flexible and cover for colleagues absent due to annual leave or sickness.
• Any other reasonable duties requested by Business Manager, Operational Manager or GP.
• Show respect and courtesy to patients and colleagues, maintain confidentiality.

The job description is not exhaustive and may be adjusted periodically.

Person Specification

Qualifications

Essential: Good standard of general education, GCSE grade C/4 or above in English and Math's, Excellent communication skills.

Desirable: NVQ Level 2 Business Administration or equivalent, NVQ Level 2 Customer Service or equivalent.

Experience

Essential: Experience of working within a GP Practice essential. Experience of working with patients/public. Competent user of Microsoft Excel and Word.

Desirable: Experience of working with SystmOne clinical system although full training will be provided to the right candidate.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

Employer name: [Employer hidden — sign up to reveal] Group

Address: [Employer hidden — sign up to reveal] Group, 20 Woods Terrace East, Murton, Seaham, County Durham, SR7 9AB

Employer's website: https://www.murtonmedicalgroup.nhs.uk/

Contact: Operations Manager Angela Taylor, [contact hidden], [contact hidden]