Urgent Care Support Staff

Job Summary

This role helps people access safe, timely urgent care by supporting services during evenings and weekends, when help matters most. You'll be part of a welcoming Urgent Treatment Centre team, working alongside clinical and non-clinical colleagues to support patient flow and experience. The role is split across two services and follows a fixed rota, giving you clarity and consistency in your working pattern. Your work will help ensure patients feel supported, informed and cared for during extended opening hours.

Main Duties of the Job

What you'll do:

• Support day-to-day activity within an urgent care setting
• Help create a calm, safe and welcoming environment for patients
• Work closely with colleagues to support smooth patient journeys
• Follow agreed processes to maintain quality, safety and confidentiality
• Work a fixed four-week rota including evenings and weekends

Your working pattern follows a set rota:

• Week 1: Saturday and Sunday, 07:00-18:00
• Week 2: Friday, 18:00-23:00 and Saturday, 11:00-23:00
• Week 3: Friday, 07:00-18:00
• Week 4: Thursday, 07:00-18:00

What we're looking for:

• A caring, reliable approach with a focus on patient experience
• Ability to work well as part of a team
• Confidence following set procedures and routines
• Willingness to work evenings and weekends as part of a rota
• We welcome transferable skills and provide training and support

About Us

At [Employer hidden — sign up to reveal], we're passionate about people and we know that you are too, that's why we're here isn't it? We recognise that high quality care is delivered by high quality professionals who are appreciated, respected and supported, which is why we want to give all our colleagues the chance to shine. Work with us and you'll be more than just a number. Our people are our shareholders and their thoughts and opinions are always heard; at [Employer hidden — sign up to reveal] you have a real voice. Compassion is at the heart of our business; we're a team of nearly 2,500 colleagues who work together to deliver first-class healthcare to thousands of people living in Hull, the East Riding, Knowsley and St Helens. Local diversity demands diverse roles, that's why we have vacancies to suit everybody. No matter your role at [Employer hidden — sign up to reveal], we'll support you to thrive. As the 13th largest social enterprise in the UK, we're pioneering the move towards independent service delivery. Join us on our journey and help us make history.

Details

Date posted: 27 April 2026

Pay scheme: Agenda for change

Band: Band 2

Salary: £25,272 a year

Contract: Permanent

Working pattern: Part-time

Reference number: 810-7951790

Job locations: Bridlington Urgent Treatment Centre, Bessingby Rd, Bridlington YO16 4QP

Job Responsibilities

Please see the job description and person specification attached to this job advert for full details on the role.

Person Specification

Qualifications

Essential

• Level 2 in Business Administration or Customer Service or equivalent knowledge and experience
• Word processing to OCR level 2 standard International Computer Driving License (ICDL) or able to demonstrate high level of keyboard skills and knowledge
• Current Full Driving Licence
• Basic Life Support training or willingness to undertake

Knowledge

Essential

• Knowledge of a range of reception and administration procedures.
• Standard IT skills including basic knowledge of Microsoft programmes.

Desirable

• Knowledge of stock rotation and control procedures

Experience

Essential

• Previous experience working with the general public

Desirable

• Previous driving experience

Additional Information

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship: Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here.

Employer Details

Employer name: [Employer hidden — sign up to reveal]

Address: Bridlington Urgent Treatment Centre, Bessingby Rd, Bridlington YO16 4QP

Website: https://www.chcpcic.org.uk/

Contact: Operations Manager, Michelle Durham - [contact hidden] - [contact hidden]