Job summary

We are looking for a friendly, reliable and efficient Reception Coordinator who will be responsible for the leadership and supervision of the Reception team. The role requires excellent communication and interpersonal skills to engage effectively with patients, visitors, and staff across the practice. The Reception Coordinator will ensure all reception duties are performed effectively, and provide ongoing support, training and supervision to the Reception team.

Main duties of the job

The Reception Coordinator is responsible for the day to day supervision and effective management of the reception team to ensure the smooth running of front of house services. This includes overseeing workloads and performance, producing daily and weekly rotas to ensure safe and appropriate staffing, supporting staff to triage requests and book appointments correctly, and acting as the first point of contact for patient complaints to prevent escalation.

About us

We are a friendly, high-achieving practice based in the borough of Kensington and Chelsea. We care for 13,400+ patients and offer a mixture of patient services, including a Minor Surgery Hub. Our practice team includes salaried GPs, Pharmacists, Nurses, a HCA, Social Prescriber and Administrative and Reception teams. We have high patient satisfaction and were rated as Good in our last CQC inspection. [Employer hidden — sign up to reveal] is committed to providing excellent patient care.

Job responsibilities

• Day to day supervision of the Reception team, providing consistent oversight, guidance, and support.
• Arranging quarterly one-to-one supervision sessions and probationary review meetings.
• Arranging regular Reception team meetings.
• Supporting the Reception team to ensure effective delivery of QOF, North West London (NWL) enhanced services and borough services.
• Training of new reception team members.
• Producing weekly Reception rotas.
• Producing daily Receptionist rotas.
• Being the first point of contact for handling patient complaints.
• Supervising the Reception team to appropriately triage patient requests.

Person Specification

Qualifications

Essential: A good standard of education with GCSE Maths and English at Grade C (Level 4) or above, or Functional Skills Level 2 in Maths and English. Desirable: NVQ Level 3 in Health and Social Care.

Knowledge and skills

Essential: Excellent communication skills, competent in MS Office and Outlook, problem solver, ability to use own initiative, able to work with diverse backgrounds, team working, sensitive and empathetic, good organisational skills, clinical IT system user skills, understanding of safeguarding adults and children, etc.

Experience

Essential: Experience of working with the general public, in a healthcare setting, leading a team, and administrative duties. Desirable: Experience of using SystmOne.

Employer details

Employer name: [Employer hidden — sign up to reveal]
Address: Kensington Central Library, 12 Phillimore Walk, London W8 7RX
Employer's website: [Employer hidden — sign up to reveal]

Employer contact details

For questions about the job, contact: Practice Manager, Shelley Taylor - [contact hidden] - [contact hidden]

Additional information

Date posted: 24 April 2026. Pay scheme: Other. Salary: Depending on experience. Contract: Permanent. Working pattern: Full-time, Part-time. Reference number: A0888-26-0002. Job locations: Kensington Central Library, 12 Phillimore Walk, London W8 7RX. This post is subject to a Disclosure and Barring Service check.