Healthcare Support Worker
SKILLS
FULL DESCRIPTION
Healthcare Support Worker - [Employer hidden — view at passion-project.co.uk]
Location: Emergency Department, Worcestershire Royal Hospital, Worcester
Salary: £25,760 to £27,476 a year
Contract: Permanent, Full-time / Part-time / Flexible working
Closing Date: 11 May 2026
Job Summary
An Emergency Department (ED) Band 3 Healthcare Support Worker (HCSW) is a crucial, high-acuity role designed to support nurses and clinicians in a fast-paced environment. A Band 3 HCSW is expected to possess or develop specific clinical competencies, often working with reduced supervision to help manage patient flow, particularly in triage, resus, and urgent care. The successful applicant must be willing to work shifts across a 7 day rota. Shifts run from 07:00-19:30 and 19:00-07:30. Work schedules are provided up to three months in advance.
Main Duties of the Job
- Clinical Care & Assessment: Perform delegated clinical tasks including taking and recording accurate vital signs (NEWS2), ECGs, venepuncture, cannulation, simple wound care, and urinalysis.
- Patient Support: Providing holistic care to patients, assisting with mobility, and providing comfort to those who are distressed, injured, or have self-harmed.
- Department Flow: Actively supporting the clinical team to improve patient flow through the department, ensuring patients are safely moved, and assisting in the rapid assessment process.
- Safety & Compliance: Maintaining a clean, safe, and well-stocked environment (e.g., in resuscitation areas), and following strict infection control protocols.
About Us
[Employer hidden — sign up to reveal] is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond. The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester. Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. We are committed to recruiting the best people to work with us. Our values include being open and honest, ensuring people feel cared for, and showing respect to everyone. We are proud to have achieved Timewise accreditation.
Person Specification
Qualifications
Essential: Basic Education NVQ level 2 in care
Desirable: Qualified to Level 3 in care, Completed the Care certificate course
Experience
Essential: Experience working in a Healthcare setting
Additional Details
Date posted: 27 April 2026
Pay scheme: Agenda for change, Band 3
Salary: £25,760 to £27,476 a year
Contract: Permanent
Working pattern: Full-time, Part-time, Flexible working
Reference number: C9365-26-0321
Job locations: Emergency Department, [Employer hidden — sign up to reveal], Charles Hastings Way, Worcester, Worcestershire, WR5 1DD
Employer Details
Employer name: [Employer hidden — sign up to reveal]
Address: Emergency Department, [Employer hidden — sign up to reveal], Charles Hastings Way, Worcester, Worcestershire, WR5 1DD
Employer's website: https://www.worcsacute.nhs.uk/
Contact for Questions
Department Manager: Donna Hill
Email: [contact hidden]
Phone: [contact hidden]