You’ll be doing things like:

• Lead and develop the Patient Welcome/Reception teams, ensuring high standards, strong performance, and consistent staffing aligned to demand.
• Manage rotas, workload, and daily workforce allocation to maintain smooth operations and excellent patient-facing service.
• Oversee front‑desk and patient flow operations, ensuring efficient check‑in, accurate data capture, and a consistently positive patient experience.
• Monitor and deliver operational KPIs, using data to identify issues quickly and drive continuous service improvement.
• Act as on‑site Health & Safety Officer, ensuring full compliance, risk management, and a safe environment for patients and staff.
• Ensure both sites remain clean, organised, and operationally ready, coordinating with Facilities to resolve issues promptly.
• Work closely with clinical teams to support safe, effective clinical delivery, removing operational barriers and ensuring observations are completed.
• Escalate clinical or patient safety risks quickly and appropriately.
• Plan and run key operational meetings and PLT sessions, ensuring actions are completed and improvements implemented.
• Support audit, compliance, and inspection preparation to maintain high standards across sites.
• Drive continuous improvement across both locations, identifying gaps and implementing solutions rapidly.
• Collaborate with other managers to create consistent standards and shared best practice across all sites.

You’ll thrive here if you:

• Take pride in spotting problems early, solving them quickly, and keeping operations running smoothly.
• Get excited about improving processes, introducing new ideas, and making things better week after week.
• Are a natural people leader who can lift team morale, set clear expectations, and bring out the best in everyone.
• Love being at the heart of a fast‑paced environment where every day feels different.
• Get real satisfaction from creating warm, welcoming spaces for patients and supportive environments for colleagues.
• Enjoy being hands‑on, visible on the floor, sleeves rolled up and leading by example.
• Can stay calm and positive even when the waiting room gets busy or plans change unexpectedly.
• Care about safety and quality, and aren’t afraid to take ownership of Health & Safety and site standards.
• Love working closely with clinical teams and helping remove barriers so they can focus on patient care.
• Communicate confidently, build strong relationships, and know how to bring teams together across sites.
• Want a role where your impact is immediate, visible, and genuinely improves patient experience every single day.

More Information:

Please view the full job spec for this role here

About [Employer hidden — sign up to reveal]

[Employer hidden — sign up to reveal] is on a mission to deliver outstanding healthcare to every patient we serve. We care for 75,000+ people across 9 sites in South East London, supported by a team of 200+ clinicians and staff. Our model is built on permanent, diverse teams, strong governance, and a clear focus on continuity, quality, and access. We work closely with NHS partners to deliver a full range of services — from routine checks to complex, long-term care — backed by robust systems and a culture of continuous improvement. We're proud to hold a CQC "Good" rating and consistently receive strong feedback from patients. Learn more at penrosehealth.co.uk.