The Sales Assistant Mission

As a Sales Assistant at [Employer hidden — sign up to reveal], your mission is to be the trusted first point of contact for every customer. You will deliver exceptional service by combining deep product knowledge with a genuine understanding of individual customer needs. Through thoughtful recommendations and a passion for our brands, you will create memorable shopping experiences that inspire loyalty and drive sales.

How You'll Drive Success

• Delivers outstanding customer service and actively engage with customers and demonstrate product knowledge
• Support store operation by receiving and processing deliveries efficiently, replenish stock and ensure the shop floor is visually appealing
• Uphold brand standards, while maintain high standards of merchandising, cleanliness and presentation throughout store
• Ensure policy compliance by following all customer returns and exchange policies with professionalism and accuracy
• Contribute as a team player by supporting your team and taking on additional duties as needed

What You'll Need to Thrive

• Retail experience in a customer facing role
• Passion for the outdoors and how our products support and inspire active lifestyles
• A customer centric mindset
• Attention to detail, a meticulous approach to merchandising, stock handling and store presentation
• Flexibility and adaptability, willingness to work varied shifts including weekends and holidays

The Interview Process

We want our interview process to feel clear, straightforward, and supportive. If your experience and expectations look like a strong match for the role, here’s what you can expect next:

1. Intro Call - A short call with a member of our Talent Team or Store Management team to get to know you better, talk through the role and answer any initial questions you may have
2. Store Interview - A face-to-face interview with the Store Manager or Assistant Store Manager, focused on your experience, customer approach and how you would contribute to the team and store environment.

Contact

Julian Ramirez – Senior Talent Partner (UK), Human Resources

Department: Sales/Retail | Role: Retail | Locations: Gloucester | Employment type: Part-time