Receptionist – Urgent Treatment Centre

Job Details

• Location: Walsall
• Job Type: Part Time, Permanent
• Salary: £12.71 per hour
• Shifts: Fridays 18:00-00:00, Saturdays 20:00-02:00, Sundays 16:00-00:00

About the Role

As a key member of the team at [Employer hidden — sign up to reveal], your role is very important as the first point of contact for our patients. A kind and empathetic person, you will be expected to take control and be accountable for the given situation, treating every patient with respect and providing confidence in our ability to deliver a great and caring service.

Duties & Responsibilities

• Monitor the electronic booking system and liaise with Reception Supervisor/Service Delivery Manager with any workload concerns
• Book patients in on arrival
• Ensure medical equipment and drug boxes are appropriately logged and returned to stock cupboard
• Perform Receptionist duties as required by the Reception Supervisor/Service Delivery Manager and to ensure efficient systems are in place for the maintenance of all records in accordance with Statutory and Company procedures

Skills and Experience Required

• Relevant Reception / Customer Service or administration experience
• Must be confident, multitask, work independently without supervision
• Sensitivity and empathy with people from different backgrounds
• Ability to communicate effectively and demonstrate empathy when dealing with patients and multidisciplinary team
• Ability to use Microsoft office or other databases
• Previous experience of Adastra would be desirable but not essential

Benefits

• Bike2Work Scheme
• DSE Eye Tests and Spectacles
• Employee Assistance Program – 24 hour helpline
• Employee Recognition Awards
• Family Friendly Policy
• Long Service Award
• Menopause Support
• NHS Discount – Blue Light Card
• Paid Sick Pay (10 days per year)
• Professional Development
• Workplace Savings and Low Interest Loans