Internal Sales Coordinator

Responsibilities

• Effectively manage customer quotes, orders and specific customer requirements e.g. review contractual requirements and reflection in SAP, ensuring prices & delivery dates are correct.
• Manage call offs, blocked orders, customer complaints, code creations, credits, returns, QA issues and reporting for your customers.
• Claims, returns and complaints handling.
• Working closely with external sales team to win profitable business through the effective management of customer relationships, quotations, tenders, contracts, and sales orders.
• Maintain service continuity to your customers in your absence by providing training as needed and ensuring documented procedures and instructions are kept up to date.
• Provide fast and efficient written & verbal communication with all customers that engenders repeat business.
• Liaise with the Commercial Manager, external staff and required departments concerning customer needs.
• Provide both administrative and sales support to the team.
• Use the tools, processes and systems provided to effectively achieve the defined KPI's.
• Adhere to corporate policy responsibility and compliance in line with the companies HSE, legal and ethical standards.

Requirements

• Ability to engage effectively verbally & written with stakeholders across the business.
• Be positive and bring enthusiasm to the team and celebrate success.
• Proactive team member who can maintain effective and harmonious working relationships with colleagues and customers.
• A passion for learning and personal growth, with meaningful focus on sales developments.
• Ability to prioritise your workload and be flexible to adapt to new situations as they occur.
• Basic Business acumen, strategic thinking and problem solving, analysing, and coming up with solutions.
• Negotiating and Conflict Management experience.
• Project Management capabilities.
• Proficient with Microsoft Office, Outlook, and Excel.
• Knowledge of SAP or similar strongly preferred.

Benefits & Perks

• Globally supported Sustainability and Diversity Programs
• A [Employer hidden — sign up to reveal] Rewards Program exclusive to our Team
• An inclusive Employee Share benefits scheme
• A competitive Remuneration Package comprising of Base + Incentive Component
• A dedicated Global Mentoring Program for high potential talent development
• Annual Performance and Potential practices
• Free parking at all of our sites
• Flexible and hybrid work practices

[Employer hidden — sign up to reveal] is an Equal Opportunity Employer. All persons will be considered for employment without regard to protected characteristics. [Employer hidden — sign up to reveal] will endeavor to make reasonable accommodation for disclosed disabilities. Visit our DE&I Page to learn more about [Employer hidden — sign up to reveal]'s commitments. Your application data will be treated according to our Data Protection Policy.