About [Employer hidden — sign up to reveal]

[Employer hidden — sign up to reveal] is a world-leading manufacturer of electronic security equipment for use in residential, commercial and industrial applications in the intruder alarm market. We design a wide range of multi-award-winning wired and wireless intruder alarm solutions, utilising market-leading technologies developed exclusively by our in-house R&D team.

The Role

Working as part of the supply chain team, you will play a key part in identifying and satisfying customer requirements. Through developing relationships with distributors and installers and working closely with our customer account managers and manufacturing teams you will strive to ensure all customer expectations are met, receiving a “best in class” service.

Key Responsibilities

• Order Entry – The efficient entry of customer orders ensuring accuracy and acknowledgement within 24 hours of receipt.
• Order Management – Ensuring that stock is correctly allocated to achieve customer OTIF (on time in full) targets and that customer expectations are managed carefully and accurately should there be any shortages. Working with the manufacturing function to ensure any issues are identified and rectified.
• Preparing and processing all aspects of export documentation, from order through to the shipment, to allow ease of importing for our ‘off shore’ customers. To be aware of changes in shipping controls and requirements.
• Effectively deal with consignment stock held out at customer sites to ensure replenishment and invoicing is processed through the system in a timely and accurate manner.
• Handling inbound calls and making outbound calls to customers – to build, develop and grow relationships with our customer base.
• Support the external sales team with the management of their individual accounts, providing back up where necessary.
• Working closely with our returns department to ensure the process of transacting returns expediently through the system.

Key Skills/Experience

• We are seeking a highly motivated team-player who has gained experience within a sales office or customer services environment, ideally within a batch volume manufacturing environment.
• You will be competent in all Microsoft office programs (especially Excel).
• Excellent interpersonal ability with a strong attention to detail in all communication forms.
• Highly organised and self-motivated.
• Excellent commercial awareness, with the ability to respond quickly and effectively to meet challenges.
• Professional, positive and proactive team member.

How to Apply

If you have experience and qualifications in the areas above, with the ability to work as part of a team, with focused and individual skill-sets, then we want to hear from you. Send your details to Steve Mckiernan (Talent Partner) at [Employer hidden — sign up to reveal] or call [contact hidden] for an informal discussion. Alternatively, fill out the application form below.

Any unsolicited submissions from recruiters will be considered a gift.