Technical Support Engineer

About [Employer hidden — sign up to reveal]

[Employer hidden — sign up to reveal] is a world-leading manufacturer of electronic security equipment for use in residential, commercial and industrial applications in the intruder alarm market. We design a wide range of multi-award-winning wired and wireless intruder alarm solutions, utilising market-leading technologies developed exclusively by our in-house R&D team.

The Role

To provide technical support and advice to external and internal customers of [Employer hidden — sign up to reveal] including engineers, sales representatives and distributors. This will include:

• Answering calls from customers and assisting with technical issues
• Managing customer complaints, returns and repairs collecting all required information
• Supporting the achievement of company and team KPI’s with regard to answer rate, speed of answer and customer service
• Accurate and timely logging of calls aiming for first time fix of problems
• Taking ownership of customer issues reported and see problems through to resolution
• Appropriate Research, diagnosis troubleshooting and identification of solutions to resolve customer issues
• Providing prompt and accurate feedback to customers
• Ensuring proper recording and closure of all issues
• Promoting company training that may benefit customers
• Assist with building of demonstration kits for customers and display boards for use at Trade Shows, Exhibitions or Distribution Outlets when required
• Complete site visits when required to determine issues with problem sites

The Person

Service is a critical focus of the business at [Employer hidden — sign up to reveal]. Our market leading products are supported by teams of skilled and knowledgeable people across every aspect of our operation. Do you have the experience to add value? This will include:

• Experience in installation and maintenance of Intruder Alarm Systems
• Good knowledge of current standards for installation and maintenance of Intruder Alarm Systems
• Excellent verbal and written communication skills when dealing with both internal and external customers
• Good computer skills including data entry
• Valid UK driving license
• Ideally, experience of Castle and [Employer hidden — sign up to reveal] products
• Experience with use of Microsoft Office software products

Are you the next member of the team?

[Employer hidden — sign up to reveal] is a growing business, driven through technological excellence. The team are highly motivated and dedicated to ensure our products surpass the demands of the customer at every level. If you have experience and qualifications in the areas above, with the ability to work as part of a team, with focused and individual skill-sets, then we want to hear from you.

You can expect to be rewarded, supported and valued at all stages of your [Employer hidden — sign up to reveal] journey. Be the next member of the Market- leading team!

Looking forward to receiving your details to Steve Mckiernan (Talent Partner) [Employer hidden — sign up to reveal] or contact me on [contact hidden] for an informal discussion.

Any unsolicited submissions from recruiters will be considered a gift

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