What You Will Be Doing

• Strategic Leadership: Support [Employer hidden — sign up to reveal]'s growth and partner‑conversion strategy, helping us reach 90% partner‑led practices by 2027.
• Work closely with Finance on budgeting, monthly performance reviews and Capex business cases.
• Foster collaboration across the network, championing fair use of the hub‑and‑spoke model.
• Partner with Facilities/Property teams to deliver Pride in Clinic initiatives.
• Operational Excellence & Client Focus: Conduct regular site visits to review performance, identify opportunities and support Lead Vets and Branch Partners.
• Ensure schedules and appointments are optimised for client care and colleague wellbeing.
• Act as a trusted point of contact for clinic leadership teams, ensuring continuity of support.
• Oversee stock management processes and drive improvements in material margin.
• Ensure Ops Support Managers deliver strong operational plans with a 100% client‑focused mindset.
• Support clinics in resolving complaints promptly and professionally.
• People Leadership & Development: Coach, develop and inspire Branch Partners, Lead Vets and Ops Support Managers through regular 1:1s, performance reviews and tailored development plans.
• Cascade key communications and lead the implementation of change across your network.
• Manage complex ER cases, using peer support and coaching to prevent recurrence.
• Recruitment & Talent Attraction: Lead the recruitment of Branch Partners and development of Lead Vets, supported by Ops Support Managers.
• Build strong internal talent pipelines and ensure clinics are resourced for success.
• Review recruitment progress monthly and approve new roles in Workday.
• Governance & Compliance: Approve restricted drug requests and review refund reporting for anomalies.
• Ensure robust Health & Safety practices across all clinics, including Evotix risk reviews.
• Support clinics in meeting PSS, RCVS, BVA and VMD compliance standards.
• Champion clinical governance, quality improvement initiatives and patient safety standards.
• Approve maintenance requests above clinic thresholds.

What You’ll Bring

• A solid understanding of veterinary clinical operations, including planning, resourcing and the realities of practice life.
• Proven leadership and coaching skills, with the ability to motivate and develop clinical and operational teams across multiple sites.
• Excellent communication and influencing ability, building trusted relationships with Lead Vets, Ops Support Managers and partners.
• Strong commercial awareness, using data and insight to guide decisions and support sustainable growth.
• Great organisational skills, balancing priorities and maintaining consistency across a busy network.
• A proactive, solutions‑focused mindset, confident in problem‑solving, decision‑making and driving accountability.
• Confidence with operational systems, including Microsoft Office, Workday and other management tools.
• Experience managing people and HR processes, with the ability to coach for performance and support complex cases.
• Awareness of compliance, Health & Safety and quality frameworks, ensuring clinics operate safely and meet regulatory standards.
• A full UK driving licence to support regular travel between clinics.

Why Join [Employer hidden]?

You’ll be part of a supportive, forward‑thinking organisation that invests in its people and believes in continuous improvement and shared success. You’ll have the autonomy to shape your network, the backing of a strong central team, and the opportunity to make a meaningful impact on colleagues, clients and pets across the UK.