Head of Revenue Operations

Job Description

To build and lead the RevOps function, ensuring GTM teams are equipped, enabled, and optimised to drive predictable growth. This role owns the systems, processes, data, and tooling that sit across Sales, Marketing, Onboarding and Customer Success, ensuring alignment, clarity, and operational excellence across the full revenue engine.

About [Employer hidden — view at passion-project.co.uk]

At [Employer hidden — sign up to reveal], we believe everyone deserves access to safe, high-quality care. That’s why we provide the UK’s leading digital platform for compliance, quality, and care management. Our solutions support social care and health providers in delivering outstanding services. [Employer hidden — sign up to reveal] is part of [Employer hidden — sign up to reveal], a global leader in governance, risk, compliance, and workforce management.

Key Accountabilities

• RevOps Leadership: Own end-to-end GTM systems and data across Sales, Marketing, Onboarding and Customer Success; build scalable systems and workflows; create a unified revenue framework.
• GTM Enablement: Work with GTM Leadership to deliver a comprehensive enablement programme including onboarding, product training, playbook delivery, and skills development.
• Systems Architecture: Own CRM and GTM tech stack (Salesforce), ensuring clean data, high adoption, and automated workflows; build forecasting models and dashboards.
• Data, Insights & Performance Management: Provide clear insights to support decision-making; analyse pipeline trends and performance drivers.
• Cross-Functional Alignment: Partner with Marketing, Product, Finance, and Customer Success to ensure GTM alignment.
• Process Improvement & Tooling: Identify friction points, implement improvements, develop scalable processes, champion AI adoption.
• Team Leadership: Manage, mentor and develop the Revenue Operations and Sales Enablement teams.

Required Skills

• Proven experience in Revenue Operations in a SaaS or tech-led business
• High growth, fast-moving start-up experience preferred
• Strong technical understanding of Salesforce and its ecosystem
• Excellent understanding of SaaS metrics, sales funnel management, and revenue architecture
• Experience supporting GTM leaders with playbooks, onboarding programmes, and enablement content
• Elite prioritisation skills and top-tier scoping and communications
• Highly analytical with strong Excel/Sheets and data modelling capability; AI usage to optimise processes
• Comfortable working cross-functionally, influencing stakeholders, and leading change
• Collaborative, resilient, and solution focused

Behaviours

• Reputation for excellence
• Easy to work with
• Teamwork
• Accountability
• Personal Discipline
• Proactivity
• Curiosity

Strategic Outcomes

• Improved ARR & NRR through reducing friction in GTM funnel
• Implementation of modern, AI-led GTM systems and infrastructure
• Accurate and predictable revenue forecasting
• Reduced time-to-ramp for new reps
• Clean, reliable GTM data to drive reporting and decision-making
• Clear, consistent processes across the full revenue engine