Medical Receptionist

Main Duties

• Welcoming patients in person and on the telephone in a courteous and professional manner
• Managing appointment requests, including triage systems, cancellations and general enquiries
• Registering new patients and maintaining accurate, up-to-date patient records
• Handling sensitive and confidential information in line with GDPR and practice policies
• Processing clinical requests in line with practice protocols
• Supporting general reception and administrative duties
• Maintaining a calm, friendly and professional approach during busy periods

About [Employer hidden — sign up to reveal]

We are a busy but supportive practice, and we value teamwork, professionalism and kindness. This role can be demanding at times, so we are looking for someone who is resilient, organised and able to work efficiently in a fast-paced environment. If you enjoy working with people and take pride in delivering excellent service, we would love to hear from you.

What we offer:

• Supportive and friendly team environment
• Full training and ongoing development opportunities
• NHS pension scheme
• Access to NHS car lease scheme (salary sacrifice)
• Opportunity to build a long-term career in primary care
• A rewarding role making a difference to the local community

Person Specification

Essential

• Excellent communication skills, both verbal and written
• Confident using computers (email, word processing, data entry)
• Ability to remain calm, organised and professional under pressure
• Ability to prioritise workload and manage competing demands
• Strong attention to detail and commitment to confidentiality
• Reliable, punctual and flexible team player
• Access to a car and ability to travel to our Caton branch (approx. 6 miles from Lancaster)
• GCSEs (or equivalent) in English and Maths Grade C/4 or above

Desirable

• Previous experience in a GP practice or healthcare setting
• Experience using EMIS Web or similar clinical systems
• NVQ Level 2/3 in Business Administration or Customer Service

Additional Information

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer: [Employer hidden — sign up to reveal]

Address: 2 Queen Square, Lancaster, Lancashire, LA1 1RP

Employer's website: https://www.queensquare.org/

Contact: Georgia Hayes, Management Trainee - [contact hidden]