What you’ll be doing day to day

• Lead outbound communication with tenants, keeping them informed of the status of their end-of-tenancy charges and collecting outstanding payments
• Contact tenants with outstanding payments to arrange payment or organise a payment plan as appropriate
• Ensure we have an accurate record of the status of all our collections accounts, keeping all documentation and electronic records in pristine condition
• Build out reporting to monitor scheduled payments and follow up with customers as required to ensure all agreed payments are made on time

Your impact at [Employer hidden — sign up to reveal]

• Support the commercial success of the business by reducing losses through outstanding debt
• Reduce our risk by ensuring all Collections processes are followed and SLAs met
• Help improve the Collections process as it continues to evolve by providing continual feedback and testing new approaches

What you’ll bring to the role

• A highly professional and resilient customer service professional with experience working in B2C consumer collections or debt recovery.
• This role will involve a high level of outbound calling, so you’ll be a confident communicator able to build rapport quickly
• Comfortable and incentivised by working towards clear targets
• An eye for detail – whether it’s accurate notes on every customer interaction or perfectly penned written comms
• A desire to continuously learn and improve our service to customers and team performance drives us in Collections
• You’ll combine empathy and resilience to ensure every customer interaction is fair, friendly and effective

This is a part-time role (25 hours a week) and you will need to be available a minimum of 4 days a week. We value diversity and welcome applicants with varying backgrounds and experiences.

What you’ll get in return

• Annual 10% bonus, payable quarterly
• 25 days’ holiday plus an extra day for every year you’re part of the flatfam
• Monthly well-being allowance from Juno
• £1,500 personal L&D pot each year (CICM, AI upskilling, you choose) plus unlimited access to LinkedIn Learning from day one
• Employee recognition scheme and Employee of the Month award
• A culture of building fast, learning faster – flat hierarchy, no silos, everyone’s voice heard.
• The satisfaction of making renting fairer and more flexible for thousands.

Salary: £27,000 (pro rata)