About [Employer hidden — sign up to reveal]

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, [Employer hidden — sign up to reveal] has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 70+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

With GlobalHire, our new Employer of Record (EOR) product, we're empowering businesses to compliantly hire and pay employees across the globe.

We're looking for a results-driven Customer Onboarding and Success Manager to set up this function from the ground up. You'll be responsible for delivering an outstanding experience across the customer lifecycle.

You'll interact with customers, have a direct impact on acquisition and retention, and collaborate closely with Product and Engineering teams to build a best-in-class offering.

Up to shape what's next in finance? Let's get in touch.

What you'll be doing

• Owning the end-to-end onboarding process for your customer portfolio, ensuring alignment with customer hiring goals
• Building genuine relationships and becoming a trusted advisor for global hiring
• Addressing customer issues proactively and managing escalations throughout the lifecycle
• Keeping customers informed on new features and product updates
• Driving ongoing product adoption and engagement
• Designing and optimising processes to streamline onboarding and customer success
• Creating playbooks and customer-facing documentation to expand the team's knowledge base
• Collaborating cross-functionally with Product, Engineering, Sales, Marketing, and Operations teams
• Sharing customer feedback and insights to shape the GlobalHire roadmap

What you'll need

• 2+ years of experience in a fast-growth B2B tech or SaaS company
• Expertise in customer-facing roles with a focus on relationship building to drive value, such as customer success, account management, or operations/project management
• Fluency in English with excellent communication and interpersonal skills
• The ability to self-organise, think analytically, and solve problems independently
• A track record of improving key customer metrics (CSAT), successfully handling multiple responsibilities, and enhancing processes to deliver a smooth, consistent customer experience
• The ability to remain calm under pressure in a fast-paced environment
• A bachelor’s degree

Nice to have

• Experience in tech companies within HR, employer of record, payroll, or global mobility functions
• Familiarity with employment practices across countries
• Experience in people management or team leadership

Compensation range

Poland: PLN12,300 - PLN14,700 gross monthly

Other locations: Compensation will be discussed during the interview process

Final compensation will be determined based on the candidate's qualifications, skills, and previous experience

Important notice for candidates

Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.

• Only apply through official [Employer hidden — sign up to reveal] channels. We don’t use any third-party services or platforms for our recruitment.
• Always double-check the emails you receive. Make sure all communications are being done through official [Employer hidden — sign up to reveal] emails, with an @[Employer hidden — sign up to reveal].com domain.
• We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately.

By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with [Employer hidden — sign up to reveal]. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with [Employer hidden — sign up to reveal] may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with [Employer hidden — sign up to reveal]'s Candidate Privacy Notice.