Barista

Position Overview

The Barista is responsible for delivering an outstanding [Employer hidden — sign up to reveal] experience by preparing and serving high-quality beverages, maintaining exceptional standards of customer service, and ensuring the café environment is safe, clean, and welcoming. The role supports the day-to-day operation of the café and contributes to building customer loyalty and maintaining [Employer hidden — sign up to reveal] standards.

Essential Duties & Responsibilities

• Prepare and serve coffees, teas, and other beverages to [Employer hidden — sign up to reveal] standards, ensuring consistency, presentation, and quality.
• Create a warm, vibrant, and welcoming atmosphere for all customers.
• Greet customers promptly and provide excellent, friendly, and professional customer service.
• Make recommendations to customers, answer questions, and confidently discuss menu items.
• Coordinate beverage orders with other baristas and team members to ensure efficient and smooth service.
• Follow all company policies, procedures, audit requirements, and AP standards.
• Maintain a safe, clean, and organised working environment.
• Keep the coffee bar area, equipment, and service stations clean, stocked, and organised.
• Monitor and maintain hygiene and cleaning standards throughout the café.
• Complete and maintain hygiene and temperature records, including fridge temperature logs and other audit documentation.
• Monitor customer satisfaction and respond professionally to customer feedback and concerns.
• Build and nurture positive relationships with customers to encourage loyalty, strengthen the [Employer hidden — sign up to reveal] reputation, and provide an exceptional café experience.

Experience, Skills & Knowledge

• Previous experience of 2 years as a Barista or hospitality experience is preferred.
• Strong communication and interpersonal skills.
• A friendly, positive, and approachable manner.
• Passion for coffee, hospitality, and customer service.
• Ability to work effectively in a fast-paced environment.
• Strong organisational skills and attention to detail.
• Ability to multitask and remain calm under pressure.
• Knowledge of food hygiene, health and safety, and cleaning standards.
• Flexible, reliable, and able to work well as part of a team.
• Takes pride in maintaining high standards and delivering a memorable [Employer hidden — sign up to reveal] experience.

[Employer hidden — sign up to reveal] is dedicated to providing a comfortable and consciously inclusive work environment for everyone regardless of gender identity and expression, race, religion, national origin, sexual orientation, age, marital status, disability, or any other category protected by applicable law. If you are vision-impaired or have some other disability under the Americans with Disabilities Act or a similar law, and you wish to discuss potential accommodations related to applying for employment at [Employer hidden — sign up to reveal], please contact Global People Practices at [Employer hidden — sign up to reveal]. For all other application support inquiries, please contact [Employer hidden — sign up to reveal].