About the Company

Our client is a boutique London-based law firm specialising in complex, high-value, and cross-border matters. The firm advises corporates, investors, and high-net-worth individuals on dispute resolution, regulatory issues, and international legal strategy, well-established and recognised for their commercially focused approach, international outlook, and ability to navigate sophisticated legal challenges across multiple jurisdictions.

Responsibilities

• Oversee allocation of work across the legal team
• Monitor matter progress, timelines, and capacity
• Identify and address bottlenecks
• Ensure matters progress efficiently from instruction through to completion
• Ensure time recording is accurate and up to date across the team
• Coordinate monthly billing cycles with solicitors
• Oversee the conversion of WIP into invoices
• Ensure invoices are issued in a timely and consistent manner
• Produce weekly reporting on revenue, WIP, and pipeline
• Provide clear visibility on operational and financial performance
• Identify risks such as unbilled time, delays in billing, or matter stagnation
• Work closely with the Finance function to align operational and financial data
• Oversee onboarding processes, including KYC and matter setup
• Maintain consistent standards of client communication and delivery
• Support continuous improvement of the client experience
• Oversee and optimise use of systems (including Clio and CRM)
• Maintain and develop internal processes and operational documentation
• Ensure data integrity across systems
• Act as a central coordination point between legal, operations, and finance
• Support the Partner on pipeline visibility
• Supervise and support Junior Operations

Key Skills

• 5+ years’ experience in a law firm operations or legal management role
• Strong understanding of law firm workflows, billing processes, and WIP management
• Commercially aware with the ability to interpret operational data in a financial context
• Highly organised with strong attention to detail
• Confident working with legal systems and reporting tools
• Effective communicator, able to work across legal and non-legal teams

Job Advantages

• Fantastic close-knit team to be a part of
• Exciting clients and cases
• Diverse international environment
• Competitive salary and bonus potential
• Flexible work – hybrid option available
• Charming office in the heart of London
• Opportunity to feel your potential and grow with the team