Trust & Safety Specialist - French
SKILLS
FULL DESCRIPTION
Trust & Safety Specialist - French
[Employer hidden — sign up to reveal] Inc is seeking a French-speaking Trust & Safety Specialist to join [Employer hidden — sign up to reveal] in London. This is a full-time, on-site position (4+ days per week in office). The role involves reviewing abuse reports, driving policy improvements, training team members, and collaborating with stakeholders. Applicants must be fluent in French, have a bachelor's degree (preferred), and 1+ years of relevant experience. Willingness to handle sensitive content is required.
What You'll Do
- Review abuse and safety incident reports, take appropriate action per operations policies and follow through clearly and consistently on every report
- Drive improvement initiatives by providing guidance on policy development and executing projects that will enhance existing workflows
- Review team members’ work, provide feedback, create and deliver training
- Identify and escalate new issues and trends
- Assist in improving our support resources and content
- Serve as a consultative partner with our vendor team and provide expertise for processing all types of requests with a high degree of quality and efficiency
Knowledge, Skills, & Abilities
- Excellent verbal and written communication skills and a meticulous attention to detail in English & French
- Familiarity with online safety issues and experience reviewing sensitive content
- Proven track record managing data sets and using data to inform decision making
- Agility in adopting new workflows and prioritizing competing demands
- Experience collaborating with internal and external stakeholders at various levels within the company
- Great judgment and ability to problem-solve, both alone and with peers
- A passion for [Employer hidden — sign up to reveal] and ability to focus and thrive in a fast-moving environment
- A strong team player who is also able to work independently with minimal oversight
- Experience interacting with NCMEC or law enforcement is advantageous
- Experience working with tools like Zendesk, JIRA, and Looker
Minimum Qualifications
- Written and spoken fluency in French
- Bachelor's degree in something relevant would be preferred (Criminology, Social Sciences, Politics, Terrorism, Languages)
- 1+ years of relevant work experience in law enforcement, social media or tech, research, investigation, third sector
- Ability to work a shift pattern that includes every weekend work
Additional Information
At [Employer hidden — sign up to reveal] Inc we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office 4+ days per week.
[Employer hidden — sign up to reveal] is proud to be an equal opportunity employer.