Technical Assurance Manager
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Technical Assurance Manager
Company: [Employer hidden — sign up to reveal]
Location: Swindon, United Kingdom
Job Type: Full Time - 40 hours per week
Salary: Competitive
Closing Date: 13 May 2026
About the Role
We are looking for an experienced and technically skilled Technical Assurance Manager to join our team supporting a high-profile blue light emergency service. This is a unique opportunity to work at the heart of an estate management operation where your expertise will directly contribute to the safety and operational effectiveness of emergency services.
As a key member of the Integrator’s Intelligent Service Centre, you will provide expert technical guidance and operational oversight to help our client optimise performance across their estate and FM supply chain. You will also be responsible for data-driven analysis, managing compliance, and leading facilities services at our Swindon office.
If you’re motivated by purpose, enjoy solving technical challenges, and thrive in a collaborative, fast-paced environment—this is the role for you.
Purpose of the Role
The Technical Assurance Manager is responsible for delivering technical assurance, improving operational performance, and ensuring statutory and contractual compliance. You will work closely with the service desk, the client, and multiple FM suppliers to ensure efficient problem resolution, first-time fixes, and the continuous improvement of critical services and systems.
Key Responsibilities
- Provide expert-level technical guidance to the Integrator team, client stakeholders, and FM suppliers.
- Support the Intelligent Service Centre (ISC) help desk to ensure technical queries are resolved quickly and correctly.
- Lead technical reviews of high-priority and critical hard FM work orders.
- Conduct technical desktop audits of supplier proposals and document submissions.
- Analyse asset and service data to identify performance trends and root causes of failure.
- Produce clear and actionable technical reports to inform decision-making.
- Manage the Swindon office facilities, including PPM, reactive works, and minor projects.
- Train and upskill ISC help desk staff and FM suppliers on best practices.
What You Bring
- Recognised technical or engineering qualification (mechanical, electrical, or building services).
- Strong background in facilities management, property maintenance, or estate operations.
- Working knowledge of CAFM/helpdesk systems and asset management platforms.
- Experience conducting root cause analysis and implementing corrective action plans.
- Proven ability to interpret complex technical data and produce detailed reports.
- Competent in Microsoft Office (especially Excel, Word, and Outlook) and Power BI.
- Eligibility to undergo and pass security vetting by the client.
Benefits
- Mental health & wellbeing support
- Employee Assistance Programme
- 24/7 virtual GP & lifestyle rewards
- Discounts for you & family
- Pension Plan
- Cycle to Work & Paid volunteering day
[Employer hidden — sign up to reveal] reserves the right to close this advert early if we are in receipt of a high number of applications.
Ready to be part of something greater? Apply today!