Customer Service Executive

About the role

Operational excellence begins with you. At [Employer hidden — sign up to reveal], we’re passionate about our people. We know that our teams are the key to delivering exceptional service and creating quality experiences for our clients, customers, and employees. Build a name with big-name businesses. You'll enhance comfort and convenience, and we'll enhance your career as a Customer Service Executive. Be the welcoming face of our vibrant corporate site, offering a helping hand to ensure flawless workplace operations. A role where you’ll love what you do. Operational excellence begins with you.

What you'll do

• Deliver high-quality food service when required, ensuring excellent standards and a great customer experience
• Support and deliver engaging site tours, including hosting visits for pupils from local schools, helping to showcase the workplace and build community connections
• Be a friendly and professional point of contact for employees, clients and visitors
• Maintain clean, organised and inviting spaces across meeting rooms, communal areas and reception spaces
• Respond promptly to service requests and incoming communications
• Support safe working practices by monitoring and reporting Health & Safety matters
• Collaborate with internal teams to deliver a seamless workplace experience

What you'll bring

• Previous experience in a similar role is a plus, but excellent interpersonal and communication skills are the key
• A positive, energetic and proactive attitude with a passion for customer service
• Proficient in office software (e.g., Microsoft Office, excel, PowerPoint, outlook)
• Strong organisational abilities and attention to detail

Key Benefits

• Advice and guidance – Get help with legal, financial, personal or work issues whenever you need it.
• Pension Plan – Save effectively for your future when you join the [Employer hidden — sign up to reveal] Pension Plan.
• Wellbeing support – Unlimited access to online support for your mental health, 24/7.
• Generous leave – For holidays, care needs or major life events, we’ll help you rest and recharge.
• Discounts and savings – Enjoy great deals from leading retailers and use our Bike to Work scheme
• Virtual GP – 24-hour access to video or phone consultations for you and your family.

Why [Employer hidden — sign up to reveal]?

Working with [Employer hidden — sign up to reveal] is more than a job; it’s a chance to be part of something greater. Belong in a company and team that values you for you. Act with purpose and have an impact through your everyday actions. Thrive in your own way. We also offer a range of perks, rewards and benefits for our colleagues and their families: unlimited access to an online platform offering wellbeing support, an extensive Employee Assistance Programme, access to a 24hr virtual GP Service, [Employer hidden — sign up to reveal] Discounts Scheme, Pension Plan, opportunities to grow and succeed, Bike to Work Scheme, and enhanced benefits and leave policies.

About [Employer hidden — sign up to reveal]

At [Employer hidden — sign up to reveal], our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day. We are committed to being an inclusive employer, a forces friendly employer, and a Disability Confident Leader. Click here to read more about what we do to promote an inclusive culture.

Location

Cambridge, United Kingdom, CB2 0AA

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