About the role

• 37 hours per week
• You will be working 4 full days and one half day on a rota basis. The shifts will be scheduled between the hours of 06:00 - 14:30, 07:00 - 15:30 or 09:30 - 18:00, Monday to Saturday. However, flexibility may be required to cover other days including evening and weekend working to meet business needs
• £13.21 per hour
• This position is a 12 Month Fixed Term Contract
• 10% discount on Costcutter shop on site
• Free car parking
• Reduced cost use of gym on site
• Subsidised food available on site
• Access to Historic Dockyard at FMSP Portsmouth
• Families Day and other special events on site
• [Employer hidden] rewards and benefits
• Discounts at [Employer hidden — sign up to reveal] partner brands
• Driving is required for this position. For insurance purposes you must be over 25 and hold a Full UK Driving License
• Due to security requirements you must have been continuously resident in UK for last 3 years to apply for this position

Job Description

As a Pass Office Operative at HM Naval Base, Portsmouth, PO1 4QT you'll process temporary ID passes for all visitors to Portsmouth naval base in a timely manner and ensure that the highest level of security is maintained at all times. You'll interact with our Armed forces personnel every day, improving quality of life for all that you meet.

What You’ll Do

• Process all temporary ID passes for the Naval base, ensuring relevant checks are carried out and naval base processes are strictly adhered to.
• Greet all visitors in a friendly, polite, and professional manner, process all passes with fifteen mins of the customer pulling their number.
• Complete vetting applications and issuing passes for all contracts requiring access to the Naval base within timescales detailed in the service standard
• Ensure the induction process and T cards are issued as required
• Book Chaperones via the company system
• Assist security colleagues with administration tasks
• Raise any security concerns immediately with the authority personnel
• Ensure that personnel appearances are beyond reproach, strict adherence to uniform dress standards is to be maintained at all times.
• Diligently take and hand over every duty shift ensuring that a full check of the daily occurrence and incident report books is carried out on each takeover of duty.
• Comply with all [Employer hidden — sign up to reveal] company policies/procedures and client site rules and regulations
• Carry out any other reasonable tasks and/or instructions as directed by management

What You Bring

• A strong team-oriented attitude and excellent interpersonal communication skills, making you the key "people person" on site.
• The ability to prioritise tasks effectively and stay calm under pressure.
• Previous experience in a similar role is a plus, but if you're quick to adapt and have strong computer skills, we'd love to hear from you.
• A desire to grow and advance your career. Development opportunities and apprenticeships are available for those eager to progress.

What we offer

• On-the-job training with experienced professionals
• Fully funded apprenticeship qualifications
• Career development opportunities within [Employer hidden — sign up to reveal]
• A friendly and supportive work environment
• Wellbeing Support – Unlimited online resources, a free health app with 24/7 virtual GP, and an Employee Assistance Programme.
• Financial Benefits – Discounts for you and your family, salary finance support, retirement plan, and a death-in-service benefit.
• Career Growth – Apprenticeships, learning tools, and development opportunities.
• Work Perks – Cycle to Work Scheme, volunteering opportunities, flexible work, full training, and a protective uniform.

Diversity, Equity and Inclusion

At our company, we believe in fostering a diverse and inclusive workplace where everyone has the opportunity to thrive. Roles at [Employer hidden — sign up to reveal] are designed to empower individuals from all backgrounds. We are committed to creating an environment that values equity and supports the growth of all employees, ensuring that everyone can contribute to and benefit from our collective success.

Social Impact

Ever since we started, we’ve had a clear purpose – to do some good in our communities through helping people. Today, that purpose is still a huge part of who we are. And every one of our colleagues helps that happen.