Service Delivery Manager

About the role

[Employer hidden — sign up to reveal] believes that government agencies should foster an environment of respect, operating with efficiency and effectiveness to promote productivity. We prioritize employee well-being and play a vital role in fostering stronger communities.

We are now seeking a Service Delivery Manager to join our team at Denison Barracks RG18 9TP.

What you'll do

• Lead the delivery of daily operations across all designated guest service areas in alignment with the Site Information Pack, CRL plan, and operational manual
• Collaborate with unit managers and support teams to ensure seamless coordination of service activities across main and affiliated sites
• Build and maintain strong relationships with clients, guests, and internal stakeholders to ensure high levels of satisfaction and service performance
• Oversee staff scheduling, resource allocation, and performance management, including training, coaching, and conducting team briefs and safety walks
• Monitor compliance with [Employer hidden — sign up to reveal] policies, Health & Safety legislation, food safety standards, and contractual service level agreements (SLAs)
• Support and guide front-line teams to foster a multi-skilled workforce and cultivate a positive team culture
• Contribute to continuous improvement efforts, cost control, and the growth of services in line with commercial and client expectations

What you bring

• Proven experience in a management role within the soft facilities management (FM) service industry
• Strong leadership and interpersonal skills with the ability to manage, train, and support front-line colleagues
• Sound knowledge of health & safety and food safety regulations (IOSH Managing Safely and CIEH Level 3 desirable)
• Effective problem-solving and analytical thinking with a focus on compliance, detail, and innovation
• Excellent communication skills – both written and verbal – to engage and influence stakeholders at all levels
• Competence in financial management, including budgeting, cost control, and operational reporting
• Familiarity with systems such as Kronos and UDC Payroll is advantageous

What we offer

Working with [Employer hidden — sign up to reveal] is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

• Mental health & wellbeing support
• Employee Assistance Programme for personal, legal, and financial advice
• 24/7 virtual GP & lifestyle rewards
• Discounts for you & family
• Financial tools & retirement plan
• Cycle to Work & Paid volunteering day

Ready to be part of something greater? Apply today!

[Employer hidden — sign up to reveal] reserves the right to close this advert early if we are in receipt of a high number of applications.

Diversity, Equity and Inclusion

At our company, we believe in fostering a diverse and inclusive workplace where everyone has the opportunity to thrive. Roles at [Employer hidden — sign up to reveal] are designed to empower individuals from all backgrounds. We are committed to creating an environment that values equity and supports the growth of all employees, ensuring that everyone can contribute to and benefit from our collective success.

Location

Berkshire, United Kingdom, RG18 9TP