Workplace Co-ordinator

About the role

We have an exciting opportunity for a Workplace Co-ordinator to join our team at a high-profile corporate site in Southampton, SO14 7EJ. This role is ideal for a proactive and customer-focused individual who thrives in a fast-paced environment and is passionate about delivering exceptional workplace experiences. The Workplace Coordinator will support the delivery of facilities services, ensuring a smooth day-to-day operation while maintaining a high-quality customer experience. You will play a key role in creating a positive and consistent workplace journey for all users, working collaboratively with colleagues and stakeholders.

Key Responsibilities

• Build and maintain effective relationships with stakeholders to support daily operations
• Coordinate service delivery across assigned areas, promoting teamwork and high standards
• Provide front-line customer support, resolving queries professionally and efficiently
• Support the Workplace Manager in monitoring service delivery against contract requirements
• Contribute ideas to enhance service quality and workplace experience
• Conduct floor checks, reporting and escalating issues as required
• Assist with cleaning audits and maintain overall service standards
• Ensure compliance with Health, Safety, Environmental, and GDPR requirements
• Support onboarding, training, and ongoing team development
• Coordinate daily team activities and assist with resource planning
• Act as a key point of contact for workplace and facilities-related queries
• Maintain accurate processes and documentation across service areas
• Collaborate with operational teams to resolve issues and improve service delivery
• Promote a positive safety culture and support a flexible, one-team approach

Ideal Candidate

• Customer-focused with a collaborative approach to teamwork
• Strong communication skills with the ability to build relationships at all levels
• Highly organised with excellent attention to detail
• Able to work independently and take initiative
• Experience supporting service delivery against KPIs and SLAs
• Confident in handling customer queries and ensuring a seamless workplace experience
• Proactive in identifying improvements and enhancing service standards
• Committed to maintaining compliance and a strong safety culture

Competencies

• Ability to manage multiple tasks and deadlines in a dynamic environment
• Strong interpersonal and communication skills
• Effective prioritisation and coordination abilities
• Reliable, trustworthy, and detail-oriented
• Self-motivated and adaptable with a positive, can-do attitude
• IT literate and confident using workplace systems
• Resilient, flexible, and collaborative

This is a fantastic opportunity to join [Employer hidden — sign up to reveal] at a prestigious corporate site, where you will play a key role in delivering an exceptional workplace experience and contributing to a high-performing team.

Why [Employer hidden — sign up to reveal]?

Working with [Employer hidden — sign up to reveal] is more than a job; it’s a chance to be part of something greater. Belong in a company and team that values you for you. Act with purpose and have an impact through your everyday actions. Thrive in your own way.

We also offer a range of perks, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering wellbeing support
• An extensive Employee Assistance Programme
• Access to a 24hr virtual GP Service
• [Employer hidden — sign up to reveal] Discounts Scheme
• Pension Plan
• Learning and development tools
• Bike to Work Scheme
• [Employer hidden — sign up to reveal] UK and Ireland enhanced benefits and leave policies

Location

Southampton, United Kingdom, SO14 7EJ