About the role

[Employer hidden — view at passion-project.co.uk] Live! is seeking a Hospitality Training Manager to join the team at the Royal Academy of Arts.

This is a newly created role focused on developing people, improving service standards, and enhancing the overall guest experience across the site.

We are looking for someone with a strong background in hospitality operations who understands what great service looks like in practice and is passionate about developing others. You will work closely with managers and frontline teams to identify areas for improvement, deliver training, and support the ongoing development of staff.

This role offers an excellent opportunity for someone looking to move from an operational role into a more people-focused position within training and development.

What You'll Do

• Lead on service standards across the site, ensuring a consistent and high-quality guest experience
• Design, adapt and deliver training programmes to support frontline team development, working in partnership with internal stakeholders
• Observe service delivery and provide practical feedback and coaching to improve team performance
• Monitor guest feedback and performance trends, using insights to identify areas for improvement
• Work closely with venue managers and support teams to implement service improvements and embed best practice
• Support onboarding and ongoing development of team members to build capability and engagement

For a full list of responsibilities please read the attached job description

What You Bring

• Experience in a premium hospitality environment (e.g. restaurant, hotel, or venue), with a strong understanding of how high-quality service is delivered in practice
• Previous experience leading, coaching or training teams, with the ability to support and develop others
• A good understanding of service standards and the customer journey, with the ability to identify areas for improvement
• Strong communication and interpersonal skills, with the confidence to work closely with managers and frontline teams
• A proactive and organised approach, comfortable balancing training delivery with administrative responsibilities
• An interest in people development, training or HR, with a willingness to build further skills in this area
• The ability to observe service, provide constructive feedback, and support teams to improve performance

What we offer

Working with [Employer hidden — sign up to reveal] is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
• The [Employer hidden — sign up to reveal] Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the [Employer hidden — sign up to reveal] Retirement Plan
• A Death-in-Service benefit for colleagues who pass away whilst employed by [Employer hidden — sign up to reveal]
• Opportunities to enable colleagues to grow and succeed throughout their career at [Employer hidden — sign up to reveal], including a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment
• Competitive compensation
• Full training and full protective uniform supplied.

Ready to be part of something greater? Apply today! Career progression for the caring profession.

[Employer hidden — sign up to reveal] reserves the right to close this advertisement early if we are in receipt of a high volume of applications.

About [Employer hidden] Live!

At [Employer hidden — sign up to reveal] Live!, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, [Employer hidden — sign up to reveal] Parents & Carers, [Employer hidden — sign up to reveal] Disability, Ability network, So Together, Generations and Origins.