About the role

We are seeking a proactive and experienced Community Link Manager to lead the Community Resource Link at HMP Forest Bank. This pivotal role supports prisoners at the point of release—helping to build continuity of services into the community and driving positive resettlement outcomes.

Working collaboratively with the OMU and PPU Managers, you will support the line management of staffing hubs and oversee “Through the Gate” (TTG) provision, ensuring high‑quality, consistent support that reflects HMIP expectations and best practice.

Key responsibilities

• Leading and developing resettlement and TTG services within the prison and into the community
• Building and maintaining strong partnerships with community stakeholders and external agencies
• Monitoring, collating and reporting performance and outcome data
• Acting as SPOC for external service providers and supporting their enablement within the resettlement hub
• Providing assurance to the Head of Offender Management Services (HOMS)

About you

You will bring excellent communication skills, strong data capability, and experience working with external agencies in a target‑driven environment. You’ll be detail‑focused, resilient, and committed to promoting a positive, rehabilitative culture.

If you are motivated by social impact and want to play a key role in reducing re‑offending through effective resettlement, we’d love to hear from you.

Working with [Employer hidden — sign up to reveal]

[Employer hidden — sign up to reveal] has a culture built on three hallmarks: Be Positive, Be Courageous and Be the Difference. We encourage people to be positive by creating hope and respect in every interaction, to be courageous by safely challenging behaviours that don’t support a positive environment, and to be the difference by taking actions that improve outcomes for those we support.

Working with [Employer hidden — sign up to reveal] is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.

Key benefits

• Advice and guidance - Get help with legal, financial, personal or work issues whenever you need it.
• Pension Plan - Save effectively for your future when you join the [Employer hidden — sign up to reveal] Pension Plan.
• Wellbeing support - Unlimited access to online support for your mental health, 24/7.
• Generous leave - For holidays, care needs or major life events.
• Discounts and savings - Enjoy great deals from leading retailers and use our Bike to Work scheme.
• Virtual GP - 24-hour access to video or phone consultations for you and your family.

For further details regarding our [Employer hidden — sign up to reveal] benefits please see attached file: UK Rewards and Benefits Guide.pdf.

About the Company

At [Employer hidden — sign up to reveal], our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

Location

HMP Forest Bank, Agecroft Road, Salford, M27 8FB, United Kingdom