Account Director

About the Role

At [Employer hidden — sign up to reveal], we don’t just deliver services — we create meaningful quality‑of‑life experiences for the people and communities we support every day. As we continue to strengthen our presence across Scotland, we are recruiting an experienced Account Director to lead one of our key client portfolios and play a pivotal role in shaping long‑term success.

Join [Employer hidden — sign up to reveal] and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.

For more information on [Employer hidden — sign up to reveal] Careers please visit [Employer hidden] Careers.

Main Responsibilities

• Lead the strategic and operational delivery of a major client account across Scotland
• Build and maintain strong, trusted relationships with senior client stakeholders
• Ensure consistent, high‑quality service delivery across all sites, aligned with [Employer hidden — sign up to reveal]’s standards and values
• Drive continuous improvement, innovation, and operational efficiency
• Lead, inspire, and develop on‑site and regional teams to deliver outstanding results
• Oversee financial performance, ensuring commercial targets, budgets, and KPIs are achieved
• Identify opportunities to enhance services, expand scope, and support account growth
• Ensure full compliance with health, safety, and regulatory requirements

The Ideal Candidate

You will bring proven experience in a senior operational or client‑facing leadership role, ideally within a service‑driven, multi‑site environment. You will have a strong track record of:

• Managing large‑scale client accounts with complex operational requirements
• Building influential relationships with senior stakeholders
• Leading high‑performing teams and fostering a culture of excellence
• Delivering operational, financial, and commercial performance
• Driving innovation, continuous improvement, and service enhancement
• Balancing strategic thinking with hands‑on leadership

You’ll be a confident communicator, a natural relationship‑builder, and a leader who thrives in dynamic environments.

Package Description

Competitive Salary + bonus + car allowance + benefits

Working with [Employer hidden — sign up to reveal] is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.

In addition, we offer 20+ [Employer hidden — sign up to reveal] benefits such as [Employer hidden — sign up to reveal] retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice.

Ready to be part of something greater? Apply today!

About the Company

At [Employer hidden — sign up to reveal], our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

Location

Scotland - No fixed place of work, United Kingdom