Administrator Helpdesk Assistant

About the Role

We’re looking for an organised and proactive Administrator Helpdesk Assistant to join our team at Beath High School. In this role, you’ll support the smooth running of the helpdesk function, ensuring effective communication across departments and delivering a high standard of customer service.

• Operate the helpdesk in a professional and efficient manner
• Act as a key point of communication between departments
• Accurately log calls, including details of issues and severity
• Escalate potential or developing issues to the Facilities Manager
• Respond promptly to requests in line with service level agreements
• Maintain high levels of accuracy when inputting and managing data
• Deliver excellent customer service with a professional telephone manner
• Schedule planned preventative maintenance (PPM), remedial, and reactive work
• Manage and escalate planned and reactive maintenance tasks
• Raise purchase orders and track outstanding work orders
• Produce reports, including weekly trading reports (E-ProphIT)
• Collate month-end documentation and generate reports
• Attend training sessions and adapt to updated processes and procedures
• Remain flexible and adaptable to changing business needs

What You’ll Bring

Essential

• Strong communication skills and ability to build relationships with customers and suppliers
• Experience using helpdesk systems or similar platforms
• Strong IT knowledge (networks, shared drives, reporting tools)
• Good keyboard and data entry skills
• A customer-focused mindset
• Ability to work collaboratively and deliver results
• Strong organisational and problem-solving skills
• Willingness to learn and develop

Desirable

• Experience in a facilities management helpdesk or call centre environment
• Knowledge of computer databases and their applications
• Experience working with KPIs and performance metrics
• Proficiency in Microsoft Word, Excel, and Office applications

What We Offer

Working with [Employer hidden — sign up to reveal] is more than just a job—it’s an opportunity to grow your career and make a meaningful impact. Alongside competitive pay and a great work-life balance, you’ll benefit from:

• Wellbeing support, including mental health resources and a 24/7 virtual GP
• Employee Assistance Programme offering legal, financial, and personal support
• Discounts across retail, travel, and dining
• Financial support through a salary finance platform
• Pension scheme for future planning
• Ongoing learning and development opportunities
• Cycle to Work Scheme
• Volunteering opportunities
• Full training and uniform provided

Additional Information

[Employer hidden — sign up to reveal] and our clients are committed to safeguarding and promoting the welfare of children. This role will require background checks, including Protecting Vulnerable Groups (PVG) screening.

Job reference: SDX/TP/1300019/156969
Location: Cowdenbeath, United Kingdom, KY4 9BH
Closing date: 15 May 2026