About the Role

We’re looking for a Lead User Researcher to join our Design and Research team – who asks questions of us, our processes, and our clients. The key is someone who can ask the right questions at the right time. You’ll operate in a blended role, between overseeing projects and being actively involved in research. You’ll work closely with our clients in user-focused engagements and support us in developing long-term relationships.

Who We Are

[Employer hidden — sign up to reveal] is a leading UK technology and strategy consultancy. Our design team is a collaborative mix of service designers, researchers, UX and UI designers. [Employer hidden — sign up to reveal] was founded on one simple idea: if we can create the best possible culture and working environment then everything else will fall into place. We were recently voted number 1 company to work for in the UK at the Best Company awards.

What You’ll Do

• Plan and lead research across different stages of delivery, from discovery through to live.
• Choose and apply the right research methods, including interviews, usability testing, co-design and mixed-method approaches.
• Work directly with users to understand their needs, behaviours, contexts and barriers.
• Synthesise findings into clear, persuasive outputs that help teams and clients make confident decisions.
• Translate research insight into practical recommendations for service design, product strategy and delivery priorities.
• Facilitate workshops, playback sessions and stakeholder discussions.
• Build strong, trusted relationships with senior client stakeholders.
• Collaborate with designers, engineers, product managers and delivery leads.
• Advise clients and teams on research strategy, participant recruitment, ethics and consent.
• Provide quality assurance and senior oversight for research activities.
• Support public sector clients to meet the Government Service Standard.
• Coach and mentor researchers and designers.
• Contribute to [Employer hidden — sign up to reveal]’s design and research practice.
• Advocate for the value of user research internally and externally.
• Help scope new opportunities, shape proposals and contribute to bids.

What You Bring

• 7+ years of experience in user research or related roles.
• Deep expertise in user research methods and user-centred practice.
• Strong background in Government / public sector service delivery.
• Experience delivering against the Government Service Standard.
• Has led research on complex agile projects with large teams.
• Knowhow to guide organisations to adopt inclusive practices.
• Can evaluate and implement tools and technologies that enhance delivery.
• Ability to engage, collaborate and influence key stakeholders.
• Experience managing other researchers.
• Can provide senior oversight and support for user research activities.
• Can effectively scope user-centred design projects.
• Experience in presales and/or government procurement.
• Ability to achieve SC clearance.

What We Offer

[Employer hidden — sign up to reveal] operates transparent pay scales and a profit share scheme. Base salary range £79,000 – £88,700. Expected profit share average £11,500 to £15,250. Pension: Additional 5% of salary. 25 days annual leave (with option to buy/sell). Time off for morale events and charitable activities. Free annual eye test, income protection, cycle to work, electric vehicle lease schemes, and payroll charity donations.

We are a flexible employer who understand that being committed to a job is not the same as sacrificing everything for it. For further details on benefits click here.