Job Summary

• Contract Type: Permanent
• Working Pattern: Full time
• Advert Start Date: 05/05/2026
• Advert End Date: 22/05/2026 12:00
• Salary: £29,540 pa
• Hours per week: 37
• Job Category: Finance / Benefits / Revenues / Procurement
• Vacancy ID: 295818
• Employment Location: Town Hall, South Shields/Hybrid
• Post Number: BR00926
• Number of posts: 1
• Closing date: 22 May

Further Information

INTERNAL ADVERTISEMENT
This post is restricted to current employees of [Employer hidden — sign up to reveal].

Benefits Officer
(Town Hall, South Shields/Hybrid)
£29,540 pa

We are looking for a team player who is highly organised and self-motivated with a professional manner and the effective communication skills to work in the Revenues and Benefits Service as part of the Benefits Team.

You will be responsible for the completion of a range of benefit service functions. You will ensure that all information included in the Housing Benefit and Council Tax Support applications is verified, accurate records are maintained, claims are processed accurately and paid quickly.

You will be required to promote and provide additional support to customers in the use of digital services. You will deal with personal, telephone and written enquiries from customers and their representatives. You will be responsible for completing tasks within required timescales and resolve any queries in a timely manner, in accordance with agreed policies and procedures.

A detailed knowledge of Housing Benefit/Council Tax Support, a working knowledge of Council Tax and experience assessing Housing Benefit claims is essential. Experience of using Capita (Academy) Benefits system and Civica Workflow would be an advantage but is not essential.

For an informal discussion about this post, please contact Kirsty Hoben, Benefits Team Leader on (0191) 424 4218.

We offer an excellent benefits package and further information is available here - [Employer hidden — sign up to reveal]

We do not currently offer skilled worker visa sponsorship.

To view our Privacy Notice please visit: [Employer hidden — sign up to reveal]

Please note that if you apply for this role, all communication regarding your application will be sent to the email address that you have registered with North East Jobs, please ensure you check your junk mail.

Closing date: Noon, Friday 22 May 2026.

Supporting Documents

• Benefits Officer JD - 03.07.24.doc (201.0 KB)
• Benefits Officer PS - 6.01.23.doc (210.5 KB)
• Benefits Officer SI - 05.05.26.docx (82.93 KB)