Technology and Independence Officer (Nights) - 35 hpw

Job Description

The world of Technology Enabled Care is expanding every day with new technologies and digital solutions that can support people to remain safe and independent in their own homes. We are looking for individuals enthusiastic about providing this type of support to residents of South Tyneside. In this dynamic and fast-paced role, you'll find every day brings something new. Working at the heart of our Alarm Receiving Centre, you’ll be at the frontline responding to emergency calls from individuals in crisis, expertly liaising with our Responders and the Emergency Services to ensure the most appropriate support is dispatched swiftly and effectively. You will also handle vital out of hours calls relating to Council and Housing, liaising with colleagues and partners in supporting to keep the Borough running around the clock. Beyond working within our Alarm Receiving Centre, you’ll be out in the community, installing and servicing the latest Assistive Technology equipment prescribed by our assessment team helping to support residents to remain independent. This service is 24/7, 365 days a year and is provided to such principles that meet TSA Quality Standards. This role requires you to work on a rota which follows a repeating shift pattern, which may vary, but typically the working pattern for this post will be 4 nights on followed by 4 days off. The night shift is from 21:00 until 07:00. You will work within a supportive and proactive team of TEC professionals with an agreed goal of providing an effective and efficient Assistive Technology service. You will also be given full onsite training to allow you to complete your role competently. The role also opens up the prospect of additional learning, training and progression within [Employer hidden — sign up to reveal]. This varied position ensures you play a pivotal part in maintaining safety, independence, and essential services for the residents of [Employer hidden — sign up to reveal].

Key Responsibilities

• Respond to emergency calls from individuals in crisis
• Liaise with Responders and Emergency Services
• Handle out of hours calls for Council and Housing
• Install and service Assistive Technology equipment
• Work night shifts on a 4-on-4-off rota (21:00-07:00)

Additional Information

[Employer hidden — sign up to reveal] is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff and volunteers to share this commitment and an Enhanced Disclosure and Barring Service (DBS) disclosure will be sought along with other relevant pre-employment checks. For those posts where there is a requirement to either work in or enter a Care Quality Commission Regulated Care Home (CQC) it would be preferred but optional, that you have been fully vaccinated against COVID-19 (unless medical exempt) as a condition of employment. We do not currently offer skilled worker visa sponsorship. To view our Privacy Notice please visit: [Employer hidden — sign up to reveal]. Please note that if you apply for this role, all communication regarding your application will be sent to the email address that you have registered with North East Jobs, please ensure you check your junk mail. For an informal discussion about this post, please contact Christopher Perry, Team Manager, Technology and Independence on (0191) 424 6473. We offer an excellent benefits package, and further information is available here - [Employer hidden — sign up to reveal].