999 Call Handler (Emergency Medical Dispatcher) - Bristol

Job Summary

When you ring 999 your call goes through to one of our two Control Rooms based in Exeter and Bristol. Our trained Call Handlers are the first point of contact to the ambulance service for people experiencing a medical emergency. You will be responsible for recording accurate information, sometimes under difficult circumstances and offering advice or reassurance to the caller/patient. You will enter details onto a computer system about the patient and their condition which establishes the seriousness of the illness or injury, ensuring that the patient receives the right care at the right time.

Main Duties of the Job

Please refer to the attached 'Full EMD advert' document for full details of this vacancy. Part-time hours will be considered through a flexible working application. This role is 24/7 365 days a year (including bank holidays, weekends, days, nights etc.) and we work shifts to achieve this. Shortlisted candidates will be invited to attend an assessment centre.

About [Employer hidden — sign up to reveal]

Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England and responding to an average of 2,650 incidents every day. The role is based in Bristol, a lively yet laid-back city with top class shopping, street food, dynamic events and friendly festivals and excellent national and international transport links. Benefits include competitive NHS salary, 27 days holiday, pension scheme, career progression, and more.

Job Details

• Date posted: 05 May 2026
• Pay scheme: Agenda for change
• Band: Band 3
• Salary: £25,760 to £27,476 a year per annum
• Contract: Permanent
• Working pattern: Full-time
• Reference number: 202-7986526
• Job locations: Bristol EOC, Bristol, BS32 4QJ

Job Responsibilities

For further information about this role please see attached the job description and person specification attached. Right to work / Certificate of Sponsorship: This role does not meet the criteria for Skilled Worker visa sponsorship under current Home Office regulations. You must have the existing right to work in the UK to be considered for this position.

Person Specification

Qualifications

• Essential: Experience of inputting data accurately and quickly using a keyboard, Basic computer literacy
• Desirable: RSA Stage 1 keyboard skills, First Aid at Work Course

Previous Experience

• Essential: Previous experience of dealing with members of the public in a customer service environment

Employer Details

Employer name: [Employer hidden — sign up to reveal]

Address: Bristol EOC, Bristol, BS32 4QJ

Employer's website: [Employer hidden — sign up to reveal]

For questions about the job, contact: HR Services, [Employer hidden — sign up to reveal], [contact hidden]