Incident Support Desk Dispatcher - HOLDING POOL (INTERNAL)
SKILLS
FULL DESCRIPTION
Incident Support Desk Dispatcher - HOLDING POOL (INTERNAL)
Employer: [Employer hidden — sign up to reveal]
Location: Exeter EOC, Exeter, EX2 7HY
Salary: £28,392 to £31,157 a year per annum
Contract: Permanent, Full-time
Closing Date: 17 May 2026
Job Summary
The ISD Dispatcher role will have responsibility to manage and effectively deploy the Trust's specialist resources, namely the Hazardous Area Response Team (HART) and Trust Commanders.
Main Duties of the Job
The ISD Dispatcher will be responsible for all aspects of operational delivery and performance across their dispatch function. They will work in conjunction with the Dispatch Team Leaders, EOC Duty Officers, Trust Incident Managers, HART and commanders to ensure safe, effective and high quality deployment of resources in accordance with agreed Trust processes and policies, ensuring a principle of 'no patient to be kept waiting unnecessarily' and 'respond, review, revise' is consistently adopted.
About Us
Working for [Employer hidden — sign up to reveal] is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England and responding to an average of 2,650 incidents every day. The role is based in Exeter, one of the most vibrant, attractive and historically interesting cities in England, with excellent transport links and a great mix of independent shops, cafes and bars.
Benefits
- Competitive NHS salary
- A standard working week of 37.5 hours
- Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
- Pay enhancements for out of hours, shift and overtime working
- Generous Pension Scheme
- Career and salary progression
- Car leasing scheme
- Free parking across Trust sites
- Staff networks
- Wide range of discounts from various organisations across the UK
Person Specification
Education and Qualifications (Essential)
- 4 GCSEs (or equivalent) at Grade C or above including English.
Education and Qualifications (Desirable)
- Good understanding of HART and EPRR capabilities
Previous Experience (Essential)
- Control Room experience
- Experience within a customer orientated organisation
Previous Experience (Desirable)
- Experience in working in the voluntary or health sector
- Experience using a telephone / computer as a regular means of communication in a work environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Details
Employer name: [Employer hidden — sign up to reveal]
Address: Exeter EOC, Exeter, EX2 7HY
Employer's website: https://www.swast.nhs.uk
Employer Contact Details
Contact: Ed Hitchins, Trust Incident Manager
Email: [contact hidden]
Phone: [contact hidden]