999 Call Handler (Emergency Medical Dispatcher) - Exeter
SKILLS
FULL DESCRIPTION
999 Call Handler (Emergency Medical Dispatcher) - Exeter
[Employer hidden — sign up to reveal] is hiring a 999 Call Handler (Emergency Medical Dispatcher) to join the Emergency Operations Centre in Exeter. This is a full-time, permanent position with shift work, offering a salary of £25,760 to £27,476 per year plus NHS benefits.
Job Summary
Do you want to make a difference to our patients as part of a supportive and motivated team? Would you like NHS Benefits, including generous annual leave entitlement and NHS Pension? If yes, start your career with the [Employer hidden — sign up to reveal] EOC, where the patient journey begins. You will be the first point of contact for people experiencing a medical emergency, recording accurate information and offering advice.
Main Duties of the Job
Please refer to the attached 'Full EMD advert' document for full details. Part-time hours will be considered. This role is 24/7 365 days a year including bank holidays, weekends, days, nights. Shortlisted candidates will be invited to an assessment centre. We are recruiting to a holding pool for our next course intakes.
About Us
Working for [Employer hidden — sign up to reveal] is an experience like no other. We provide emergency and urgent care 24/7 across the largest ambulance region in England. The role is based in Exeter, one of the most vibrant cities in England. We offer competitive NHS salary, 37.5 hour standard working week, 27 days holiday plus bank holidays, generous pension, career progression, and other benefits.
Details
- Date posted: 06 May 2026
- Pay scheme: Agenda for change, Band 3
- Salary: £25,760 to £27,476 a year per annum
- Contract: Permanent
- Working pattern: Full-time
- Reference number: 202-7985533
- Job locations: Exeter EOC, Exeter, EX2 7HY
Job Responsibilities
For further information please see attached job description and person specification. Right to work / Certificate of Sponsorship: This role does not meet the criteria for Skilled Worker visa sponsorship under current Home Office regulations. You must have the existing right to work in the UK. For further information on visa sponsorship, refer to UK Government guidance on Skilled Worker visas.
Person Specification
Qualifications (Essential)
- Experience of inputting data accurately and quickly using a keyboard
- Basic computer literacy
Desirable
- RSA Stage 1 keyboard skills
- First Aid at Work Course
Previous Experience (Essential)
- Previous experience of dealing with members of the public in a customer service environment
Employer Details
Employer name: [Employer hidden — sign up to reveal]
Address: Exeter EOC, Exeter, EX2 7HY
Employer's website: https://www.swast.nhs.uk
Contact: HR Services, email: [Employer hidden — sign up to reveal], phone: [contact hidden]