Service Delivery Manager (Technical Services)
SKILLS
FULL DESCRIPTION
Service Delivery Manager (Technical Services)
[Employer hidden — view at passion-project.co.uk] is hiring a Service Delivery Manager (Technical Services) for the EMEA region. This role focuses on governing FM contracts, managing technical assets, and driving service excellence across owned and leased locations.
What You'll Do
- Govern an FM Contract ensuring maintenance, lifecycle management, and engineering plans for technical assets (HVAC, Building Management Systems, etc.).
- Partner with worldwide and local teams to deploy [Employer hidden — sign up to reveal] policies and procedures.
- Establish business relationships to align services and support business units.
You Will Be Responsible For
- Delivery of FM Hard services via outsourced Service Providers: contractual execution, strategic asset Opex & CAPEX plans, continuous improvement, monitoring, budget management, and business continuity plans.
Complexity of Job
- Solve complex problems using analytical skills and judgment.
- Translate strategy into operating plans for operational excellence.
- Apply expertise in Facility Management to identify risks.
Individual Skills
- Broad technical knowledge of infrastructure and asset management.
- Understanding of portfolio management, project/program management, design and construction, change management, facilities management.
- Able to communicate effectively and lead cross-functional teams virtually.
- AI & Tech Literacy: Familiarity with AI-driven workplace tools, IWMS, or smart building IoT platforms.
Who You'll Work With
Reports to EMEA Workplace Services Leader. The WPR Delivery team provides local focus across real estate, capital investment, facility maintenance, EHS, and procurement.
Who You Are
- Experienced professional with broad technical knowledge of Facilities Service Delivery and Performance Management.
- Partners with senior-level management to create business cases for technical projects.
- Experienced in Asset Management & Procurement strategies.
- Competent in financial analysis, budget management, and capital planning.
Experience
- Awareness of industry best-in-class Facilities Management, including BMS, HVAC, Asset Maintenance, Data Centers, and R&D Labs.
Knowledgeable in the Following Areas
- High-demand data centres and R&D Lab environments
- Mechanical, Electrical, Plumbing and building systems
- Lab and data centre design methodology
- Building controls and building management systems
- Environmental Compliance and Renewable Energy Management
- Life Cycle Management, Equipment Cost & Total Cost of Ownership
- Financial Management (P&L, cost control, budgets)
- Managing services across multiple sites
Skills
- Broad knowledge and experience in facilities management at strategic/tactical level.
- Deep knowledge of project/program management methodologies.
- Analyse multiple sources of complex information.
- Explain complicated information and lay out pros and cons.
- Financial Analysis business fundamentals.
- Understands business objectives and strategy.
- Provides leadership across functional areas.
- Excellent written and interpersonal communication skills in English.
Education
Bachelor's degree plus 12 years of facility management experience. Industry involvement in CIBSE, IWFM, IFMA, CoreNet; Health & Safety accreditation (NEBOSH, IOSH).
Why [Employer hidden — sign up to reveal]?
At [Employer hidden — sign up to reveal], we are revolutionizing how data and infrastructure connect and protect organizations in the AI era. We have been innovating for 40 years. Our solutions provide unparalleled security, visibility, and insights. Fueled by technology, we experiment and create meaningful solutions. Worldwide network of doers and experts. We work as a team. We are [Employer hidden — sign up to reveal], and our power starts with you.
Equal Opportunity
[Employer hidden — sign up to reveal] is an equal opportunity employer.