About the Role

As a Customer Service Advisor in our Glasgow team (internally known as a Debt Advisor), you’ll manage your own caseload, supporting clients to move from uncertainty to a clear, manageable way forward. You’ll work with clients to understand their situation, build realistic plans, and guide them through appropriate solutions, often including setting up and managing Debt Payment Programmes (DPPs). This is a role that combines empathy, structure, and sound judgement.

What You’ll Be Doing

• Speak with clients to understand their situation and support needs
• Review income and spending in detail to build realistic plans
• Set up and manage tailored solutions, including Debt Payment Programmes (DPPs)
• Work with creditors and other stakeholders to progress cases
• Keep clients informed and confident throughout
• Respond to queries and manage your caseload through to completion

About You

You approach complex situations with calm and structure, balancing empathy with attention to detail. You’re comfortable making decisions based on evidence and guidelines. You communicate clearly, ask the right questions, and can explain complex information. You’re organised, able to manage your own workload, and open to learning. Experience in customer service, financial support, or DPPs is helpful but not essential.