About [Employer hidden — sign up to reveal]

Established in June 2000, [Employer hidden — sign up to reveal] has grown from strength to strength as a focused IT value-added reseller. Our aim is to deliver exceptional service to our customers in corporate and public sector organisations. As an IT solutions provider, [Employer hidden — sign up to reveal] delivers best-of-breed solutions, from hardware and software to networking, cloud and support services. With a growing team across account management, pre-sales, solutions and technical expertise, we work hard every day to retain our impressive portfolio of private and public sector clients.

What you’ll be doing

• In-depth training programme including induction to [Employer hidden — sign up to reveal] as a company, the industry we operate in and the products and services we sell
• Quote management and administration for a portfolio of key customers
• Working in conjunction with the Sales team to ensure all quotes are effectively raised and orders placed
• Working with manufacturers to apply for and negotiate special price discounts for the team and customers
• Handling any queries relating to the fulfilment of customer orders
• Delivering against pre-defined customer service level agreements
• Owning the quote process and feeding back updates at key stages to the account managers
• Responsibility for customer backlog reports; lead times; delivery performance; sales order creation; customer information provision; customer service, relationship building; reporting
• Identifying process improvements that improve business efficiency and profitability
• Interaction and relationship building internally with key supply chain contacts and externally with customers
• Managing customer returns and ensuring timely resolution in line with company policies

The skills you’ll need

• Ideally 2 years’ experience within an Account Management focused role or Sales Support role with another reseller
• Well-presented and confident
• Possesses strong communication skills
• A good understanding of the channel and our market is essential
• Proven track record of working as part of a team in a fast-paced sales environment
• Action oriented and full of energy for the things you see as challenging
• Not fearful of acting with a minimum of planning
• Dedicated to meeting the expectations and requirements of internal and external customers
• Gets first-hand customer information and uses it for improvements in products and services
• Establishes and maintains effective relationships with customers and gains their trust and respect
• Provides the information people need to know to do their jobs and to feel good about being a member of the team
• Provides individuals with information so that they can make accurate decisions

What we offer

• Working hours Monday – Friday 9am – 5:30pm based in our Watford office 5 days per week
• 20 days annual leave plus 10 personal days and an extra half day off on your birthday
• Enhanced Workplace Pension
• Day off each year to work with a charity of your choice
• Subsidised on-site Kitchen with an incredible chef offering breakfast and lunch every day
• Successful applicants will need to undertake an enhanced Disclosure and Barring Service (DBS) check upon starting your employment with us.

[Employer hidden — sign up to reveal] is an Equal Opportunities Employer, and we are committed to being a welcoming, successful, and compassionate workplace for all employees. The workforce at [Employer hidden — sign up to reveal] is diverse and the environment inclusive.