Who We Are

At [Employer hidden — sign up to reveal], we supercharge the digital presence of some of the biggest names in US TV and entertainment. Since 2008, our international team has delivered bold, forward-thinking solutions for globally recognised clients. Whether we’re building innovative products, producing high-impact social content, or designing smarter ways for our partners to work—we’re right at the cutting edge of creativity, technology, and automation.

What You’ll Make Happen

• Working in a dual capacity across Content Moderation and Customer Care, covering all the below responsibilities
• Reviewing fan activity on official US TV network social accounts, including Facebook, Instagram, Twitter, TikTok and more
• Recommending any actions needed on user’s comments and messages, in accordance with our client’s moderation guidelines
• Fully immersing yourself in all aspects of each TV show, e.g. show announcements, social accounts, fan culture
• Analysing fan sentiment for client reports
• Moderating fan-written movie reviews on a high-traffic app
• Responding to queries and providing technical support to users of both a high-traffic app and a subscription-based service in a timely manner
• Monitoring and replying to app store reviews for high-traffic apps
• Reviewing entries to various sweepstake competitions
• Appropriately communicating any issues or queries with the client social media strategy

Your Expertise

• High level of attention to detail
• Experience using various social media platforms
• Excellent understanding of grammar, punctuation and written English in general
• Resilience when faced with negativity online
• Experience with content management systems
• Strong work-ethic and self-motivation
• Ability to work well within a team and balance a shared task load
• A friendly and enthusiastic demeanour
• A love of TV shows

What It’s Like To Work Here

Cutting-Edge Tools & Tech Work with the latest hardware and software—Windows or Mac—so you're always set up to succeed. Ideas Welcome, Always We don’t just say we’re open to ideas—we act on them. Your insights can shape how we work across the company. Fast, Agile, Adaptive We move like a start-up but with the backing of a larger team. Quick decisions and a responsive culture are the norm. Incredible Team, Global Reach Join an international crew of 175+ passionate, talented people. We hire for skill, drive, and authenticity—just be yourself. Remote-First & Flexible Fully remote within the UK. We are looking for people who can work 1pm – 9:30pm GMT, Wednesday – Sunday.

Recruitment process

First, you will receive questions to self-record a video response. We will then invite you to an interview (60 minutes via MS Teams). During the meeting, Bekah, our Senior Moderation Strategy Manager, and Alyssa, our Junior Moderation Strategy Manager, will get to know you and try to understand if you’d be a good fit for the role, and at the same time answer all your questions. And that’s it! Not sure if you tick every box? Apply anyway—we care more about your potential and mindset than a perfect match.

Contact

Applications closed. This role is not accepting applications right now. [Employer hidden — sign up to reveal] Limited, Anderson House, 2nd Floor Breadalbane Street, Edinburgh United Kingdom EH6 5JR
+44 (0) 131 460 8282 • [Employer hidden — sign up to reveal]
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