The Role

[Employer hidden — sign up to reveal] are recruiting for a Ticket Office Manager to lead and manage the ticket office department at the Swansea.com Stadium. We are looking for an efficient, professional and data focused individual with excellent IT skills to manage the day to day running of the ticket office department and its back-office systems. This role will require an individual with in-depth experience of managing systems and databases while also being confident in financial reconciliation. Previous management experience of a systems-based operation is essential for this post.

Key Responsibilities

• Delivering all aspects of the ticketing system to [Employer hidden — sign up to reveal], Ospreys Rugby and their supporters.
• Developing the ticketing system to continually provide the best ticketing solutions to the supporters of both clubs.
• Overall management of the sale and reconciliation of season tickets for the two clubs based at the stadium.
• Overall management, sale and reconciliation of any concert or third-party events held within the ticketing system, liaison with these third parties is vital.
• Management of staff rotas and scheduling of workloads of the ticket office clerks.
• Issuing of floats to the above staff and the regular checking and reconciliation of same.
• Checking and reconciliation of all takings relating to the operation of the ticket office and the reconciliation of same with the Chief Financial Officer.
• To work closely with both clubs to ensure the proper timetabling of fixtures and to act as a link between the clubs and the general public in all ticket related matters.
• To liaise with visiting clubs and other organisations with respect to their ticketing requirements and to ensure proper and effective management of this process.
• Fulfilling a public relations role as appropriate.
• Attending to correspondence relating to Ticket Office matters including reacting to any complaints.
• Liaising with Ticketmaster (or equivalent) headquarters in relation to system developments, problems, staff training etc.
• Ensuring that an adequate level of ticket stock is maintained at the stadium and ensuring that all re-ordering is completed in a timely and cost-effective manner.

Person Specification

• Proficient IT Skills and extensive knowledge of the processes used for financial reconciliation
• Able to adapt quickly and learn new systems and software packages
• A confident communicator who can take control of a situation and provide leadership to a team
• Able to manage a team and make decisions under pressure
• Have a high level of flexibility
• Ticketmaster Sport XR experience is desirable for this role

General

[Employer hidden — sign up to reveal] employees are expected to follow all Club Policies, including Equality & Diversity, Health & Safety, Safeguarding, Anti-Corruption & Bribery and GDPR. The closing date for this vacancy is 31st December 2021. If you believe you have the right mix of skills, please complete the Application Form available in the original posting.