The Role

As an Account Manager in our Customer Success Team, you’ll manage up to 200 property owners, helping them maximise their revenue and enjoy a seamless experience with [Employer hidden — sign up to reveal]. From driving sales and uncovering opportunities to offering expert support, you’ll be their go-to contact and a key part of their success.

What You’ll Do

• Manage and grow relationships with up to 200 property owners
• Spot opportunities to upsell and cross-sell services
• Act as the main point of contact, resolving issues quickly and professionally
• Track account performance and provide insights for growth
• Work closely with sales, marketing, and operations to deliver results

What You’ll Bring

• Proven experience in account management, sales, or customer service
• Strong relationship-building and communication skills
• Demonstrated success in meeting or exceeding sales targets
• A proactive, organised, and target-driven approach
• Proficiency in CRM software and Microsoft Office Suite

Why You’ll Love It Here

• Annual bonus scheme linked to company performance
• 33 days holiday (including bank hols) + extra days with long service
• Option to purchase extra holiday days
• A day off for your birthday
• 2 volunteering days per year
• Enhanced parental leave (24 weeks maternity, 3 weeks paternity at full pay)
• Pension scheme with employer contributions
• Discounted and last-minute stays at Forest Holidays and [Employer hidden — sign up to reveal] Cottages
• Special offers and discounts
• Health cash plan & life assurance
• Training & development opportunities
• 24/7 mental health support
• On-site gym and parking at Chester HQ
• Employee savings scheme
• Long service awards and company events

About [Employer hidden — sign up to reveal] Holiday Cottages

[Employer hidden — sign up to reveal] Holiday Cottages is a business with big dreams and bursting with ambition. Combining over 30 years’ industry experience with our fierce company drive to become the best in the market for what we do. We have over 23 regional brands and represent over 23,000 holiday homes across the UK and Ireland. What started as a small, family-run business has grown into a large, vibrant team of passionate professionals, all working together as one of the fastest-growing holiday let agencies in the UK. Part of the [Employer hidden — sign up to reveal], every role here plays a part in delivering exceptional experiences for our guests.

We value diversity and inclusion, bring your authentic self to work! Need adjustments for the recruitment process? Just ask.