Platform Operations Manager

🔒 Confidential Employer

Posted 8 May 2026

LOCATION

London

TYPE

Full-time

LEVEL

Mid-Senior level

SKILLS

AWS Terraform Docker SQL MongoDB Java Incident Management Team Leadership

FULL DESCRIPTION

Platform Operations Manager

[Employer hidden — sign up to reveal] is hiring a Platform Operations Manager to lead platform engineering, ensure reliability, and drive operational excellence in London, UK (Hybrid). This full-time role involves technical leadership, team management, and stakeholder engagement.

About Us

At [Employer hidden — sign up to reveal], our mission is to unlock the full potential of out of home, making it more effective, creative, measurable and sustainable than ever. We’re passionate about OOH and are on a mission to drive the growth of this sector within the media industry. In just over a decade, our desire to offer intelligent, creative, technology-led OOH solutions and a full-service OOH offering saw us grow into a team of over 450+ people located in key cities across the globe. We hire the finest talent to help us unlock the full potential of the Out of Home (OOH) environment for our clients; and pride ourselves on the individuals who represent our business.

The Role

As a Platform Operations Manager at [Employer hidden — sign up to reveal], you will be responsible for the reliability, performance, and continuous improvement of our platform stack. This is a senior, hands-on leadership role combining deep technical expertise with team management and operational ownership. You will lead a team of platform engineers, drive operational excellence, and act as the key interface between business stakeholders, engineering, and external partners. Alongside overseeing day-to-day support, you will define strategy, improve processes, and ensure our platforms scale effectively to support global business operations.

Responsibilities and Relationships

Operational Ownership: Own the end-to-end operation, availability, and performance of core business platforms; oversee 1st/2nd line support escalation; lead major incident management, root cause analysis, and post-incident reviews.
Technical Leadership: Provide hands-on technical guidance across cloud infrastructure, application support, and DevOps practices; drive automation, monitoring, and observability improvements; participate in regular review meetings; ensure best practices in operations, scalability, and reliability.
Leadership & Team Management: Lead, mentor, and develop a team of Platform Operations Engineers; manage team capacity, shift coverage, and incident response models; foster a collaborative team culture; drive hiring and onboarding.
Stakeholder Management: Act as primary bridge between business teams, engineering, and third-party integrations; translate business requirements into technical solutions; communicate effectively with senior stakeholders.
Continuous Improvement: Define and implement operational processes, runbooks, and standards; identify recurring issues and drive long-term fixes; lead initiatives to improve efficiency; contribute to platform roadmap.
Global Collaboration: Work across UK, US, and offshore teams; align processes across regions for consistency.

Working Habits and Core Skills

Demonstrate self-motivation and ability to work independently and collaboratively.
Bring innovative thinking and problem-solving skills.
Proactively engage with customers and engineering teams to deliver high-quality outcomes.
Approach work with conscientiousness and commitment to excellence.
Share knowledge and pursue personal development.

Your Experience and Qualifications

Proven experience in an application support role or similar technical position.
Familiarity with Agile and DevOps methodologies.
Proficiency in DevOps tools like AWS, Terraform, and Docker in production environments.
Excellent verbal and written communication skills.
Proficiency in at least one scripting or object-oriented programming language.
Experience with SQL scripting and database servers such as SQL Server and MongoDB.
Proficiency in configuration management, automation, and orchestration tools.
Experience in the media domain is advantageous.
Knowledge of APIs and microservices is desirable.
Experience working with Java and MongoDB technologies is a plus.

Our Values

We are BOLD: industry provocateurs and pioneers. We are HUMAN: a diverse collective of changemakers. We are SMART: trailblazing spirit and learning centric culture. [Employer hidden — sign up to reveal] is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment.

Additional Information