Job summary

The successful applicant will be responsible for the processing of prescriptions in accordance with practice policy and extant legislation. In addition, the post-holder will be required to support the dispensary supervisor / Lead GP in ensuring a high-level of service is delivered at all times, whilst supporting the multi-disciplinary team in line with the strategic objectives of the practice.

Closing Date: 20 May 2026. Interviews: 3 June 2026.

Main duties of the job

• Dispensing and checking medication in line with legal and practice standards
• Helping patients with prescription queries and collecting charges
• Processing repeats and keeping accurate electronic records
• Supporting stock control, ordering, and rotation
• Maintaining a safe, tidy dispensary and following SOPs
• Working closely with GPs, nurses, and reception teams

About us

We are a friendly, dynamic and forward-thinking GP practice whose clinical team includes GPs, Practitioners, Clinical Pharmacists, FCPs, Practice Nurses, Healthcare Assistant, Dispensers and Social Prescribers. The practice operates across two sites serving over 19,000 patients. This post is based in our branch surgery in Bodenham. We are active members of our Primary Care Network (PCN) and are members of a GP federation. [Employer hidden — sign up to reveal] Ltd is advertising this position on behalf of [Employer hidden — sign up to reveal]. Informal enquiries welcome - contact the Business Manager at [Employer hidden — sign up to reveal].

Details

• Date posted: 06 May 2026
• Pay scheme: Other
• Salary: £13.45 an hour
• Contract: Permanent
• Working pattern: Part-time
• Reference number: S0001-26-0043
• Job locations: Bodenham Surgery, Brockington Road, Bodenham, Hereford, HR1 3LR

Job description

The following are the core responsibilities of the Dispenser:

• To be responsible for checking all medicines dispensed, ensuring there are no discrepancies.
• Dispensing medicines to the entitled population safely and accurately.
• Collecting prescription charges in accordance with dispensary protocol.
• Maintaining stock levels within the dispensary, liaising with the lead dispenser to facilitate reordering.
• Receiving and storing supplies in accordance with current policy, ensuring the cold chain is maintained where applicable.
• Ensuring controlled drugs are dispensed in accordance with practice policy.
• Safe disposal of returned and/or out of date medicines.
• Ensuring all repeat prescriptions are processed within agreed time-frame.
• Providing patients with advice regarding all prescription matters.
• Process prescription requests via email, phone, fax, face-to-face and online.
• Processing Dossett boxes.
• Assisting the Dispensary Supervisor in the preparation of monthly returns.
• Maintaining a clean and safe working environment at all times.
• Maintain accurate records at all times, coding entries appropriately.

Person Specification

Other Requirements (Essential)

• Flexibility to work outside of core office hours.
• Disclosure Barring Service (DBS) check.
• Evidence of continuing professional development.

Experience (Essential)

• Experience of working in a dispensary.
• Experience of working in primary care.
• Broad knowledge of General Practice.
• Experience working with the general public/patients.

Skills (Essential)

• Excellent communication skills (written and oral).
• Strong IT skills.
• Clear, polite telephone manner.
• Competent in the use of Office and Outlook.
• EMIS / Systmone / Vision user skills.
• Ability to promote best practice regarding all pharmaceutical matters.
• Effective time management (Planning & Organising).
• Capable of managing payments (invoices, cash etc).
• Ability to work as a team member and autonomously.
• Good interpersonal skills.
• Problem solving & analytical skills.
• Ability to follow policy and procedure.
• Ability to effectively manage stock, including ordering, rotation, disposal etc.

Personal Qualities (Essential)

• Polite and confident.
• Flexible and cooperative.
• Motivated.
• Forward thinker.
• High levels of integrity and loyalty.
• Sensitive and empathetic in distressing situations.
• Ability to work under pressure.

Qualifications (Essential)

• Qualified Dispenser (NVQ Level 2).
• GCSE (or equivalent) English & Maths at Grade C or above.

Employer details

[Employer hidden — sign up to reveal] Limited

Address: Bodenham Surgery, Brockington Road, Bodenham, Hereford, HR1 3LR

Employer's website: https://www.herefordshiregeneralpractice.co.uk

For questions about the job, contact: [Employer hidden — sign up to reveal] at [Employer hidden — sign up to reveal]